Womenswear – Reiss Brand Ambassador

We’re looking for a full time REISS Brand Ambassador to join our popular REISS concession.

Since its creation in 1971, REISS has established a design philosophy centred on creating modern menswear, womenswear, accessories, and childrenswear that transcends time and trends.

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Act as a REISS Brand Ambassador and represent Womenswear to the highest standards in all daily activities.

Your working pattern will be 7.5 hours per day, for 5 days out of seven.

Main Duties and Responsibilities

Customer Service:

• To provide excellent customer service and surpass customer expectations at every opportunity.
• To convey to customers the knowledge of brand history and design process.
• To deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points.
• To keep up to date with all products, fabrics, design direction, latest trends; to inspire and style outfits to suit the customers.
• To identify customer needs and answer all product related questions. Be able to respond to queries on product’s price, features and benefits for all products featured within the Womenswear Department.
• To ensure that all customers’ requests are completed efficiently and on time.
• To take every opportunity to promote the store’s loyalty programme with our customers.
• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
• To be prepared to walk the extra mile for all Womenswear customers.

Sales:

• To maximise every selling opportunity within the Womenswear Department to achieve store sales targets.
• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
• To deliver personal sales targets and KPIs.
• Ability to read the commercial reports.
• To complete all stock in and out processes accurately and to required deadlines.
• To take responsibility for their own development and to complete required training.

Maintaining Company’s Standards:

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
• To lead by example with their personal styling, grooming standards, demeanour and overall appearance.
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

• To attend and participate in store meetings and training sessions as required by your manager.
• To ensure that good communication with your colleagues is maintained.
• To offer help and support to other colleagues when needed or asked by the managers.
• To contribute to a diverse and inclusive environment.

Candidate’s profile

• Experience in a customer facing role ideally within a premium or luxury retail environment
• Excellent communication and interpersonal skills
• Motivated, focused and driven to achieve individual and team goals
• Team player
• Ability to work under pressure