Click & Collect

Your favourite brands, just 1 click away.

In most cases, Click & Collect items will be placed in the dedicated Click & Collect lockers, which are situated outside Voisins Kitchen, upstairs in Voisins (see floor plan).

The easiest routes to the Click & Collect lockers are up the stairs behind White Stuff and through Gifts & Greetings and Voisins Kitchen (then turn sharp left when you exit) or by the lift.

The closest lift is behind the beauty department (door between the Beauty Hotspot and the Sisley counter). When you come out of the lift on the first floor, turn right and then a sharp left.


Your follow-up email will include; the locker number your items are in, and a 4 digit pin code. Simply input this code into the relevant locker keypad and turn the handle either way to open. Please see the inset photograph illustrating this.

In some cases you will collect your items from a department, please keep an eye out for your follow-up email.

Please ensure that you bring a record of your order and follow-up collection e-mail with you when you come in to collect your item(s).

Any larger items, which don’t fit in one of the lockers, will be available from the relevant department for you – eg suitcases will be in the luggage department. Your order follow-up email from Voisins will advise you of the correct collection point for your item(s).

If you need assistance call online support or ask a member of staff.

Call The Online Support Team