Delivery & Returns

Items ordered before 1pm will be available for collection from 5pm the same day.
Items ordered after 1pm will be available for collection from 12 noon the following day.
Please note, orders are not fulfilled at weekends so items ordered on Fridays, Saturdays and Sundays will be available from 12 noon the following Monday.

After ordering, we will send you a follow-up email advising you of the correct collection point for your item(s).

If you are unhappy in any way with your product, then you may use the spare address label enclosed with your order and return the product to us by post. Please note that we will only refund your postage costs if the item you are returning is faulty. Alternatively, you can bring the product into Voisins and take it to the Homewares department.

Returns must be unused and returned in their original packaging. All items must be unopened and any clothing tags must remain attached.

Please note that for hygiene reasons, we cannot refund or exchange underwear, hosiery, swimwear, bedding, earrings, selected beauty items or other intimate items. All beauty & cosmetics products must be sealed and un-used.

To qualify for a refund, you must return your items within 30 days of delivery (7 days for sale items). Once we have received any returned items, we will refund the cost of your item(s) using the original payment method. All refunds will be processed within 7 working days.

Please state on your returns form if you would like an exchange for your items.

Please follow the same process as the Returns policy.

We will only accept faulty items if the goods are delivered to you damaged. You may return your faulty items within 30 days of delivery. Once we have received any returned faulty items, they will be inspected and a refund will be given using the original payment method.