Frequently Asked Questions


You can contact any department in our store via our main switchboard by dialling (+44) 1534 837100, faxing us on (+44) 1534 759028, or alternatively, you can email us directly at [email protected]

We want you to be able to buy with confidence. That’s why we’re happy to offer a full refund or exchange on any purchase you’re not 100% happy with provided you return it within 14 days along with proof of purchase and in a saleable condition. Unfortunately, for reasons of hygiene, this policy does not extend to underwear, hosiery, duvets, pillows, swimwear, earrings or other intimate items.

Please note that gift cards are also non-refundable.

Some departments within the store operate under a variation of this policy, so please check within the department before you make your purchase.

In all cases, if the purchase was made on a store/credit/debit card, the cardholder will need to be present for the refund to be completed.

All of our brands and concessions are listed on our website under the various department categories. Account Card holders and those on the mailing list will be notified when changes are made within the store.

You can register online to receive email updates about our must-have products, promotions and events within our stores by clicking here or registering using the form in the bottom left of all pages on this web site.

If you are a Voisins Account Card Holder, you will also receive monthly communication from us, as well as offers exclusive to Account Card customers.

Our Stores

We want to know if you are dissatisfied with any aspect of your Voisins experience.

Initially, we recommend that you speak directly to the department concerned and they will be happy to help.

If for any reason you remain dissatisfied our Customer Relations team are available to assist you. Our dedicated team are contactable on 01534 837100 between the hours of 10am-6pm, Monday to Friday.

Voisins is committed to providing an exciting shopping experience to all of our customers. Our store has lift access to every floor – however, if you are in need of any further assistance then please call us on 01534 837100 and we will be happy to help.

If you email [email protected] with your address and details of the item in question, including a full description and what you paid for it, we’ll then send you a written Insurance Quotation via post to use in your claim. Please allow up to 10 days to process your request. Write to:

Customer Relations
Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE4 8NF

If you would like to introduce yourself to Voisins as a new supplier, please write to the Buying Department. Include any information about your products, including samples etc that you feel are relevant. The address to write to is as follows:

For the attention of the relevant buyer (e.g. Buyer of Menswear)
Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE4 8NF

You will find a list of our current vacancies on the Careers page.

For all Voisins Account queries, please contact our Customer Relations department on 01534 837100 or email [email protected]

Opening a Voisins Account is simple – just call into our Department store and fill out a quick application form. You will need to produce two of the following forms of identification:

  • Full UK driving licence
  • Passport
  • Major credit/debit card

We generally have two sales per year – one in Summer and one in Winter. As an Account Cardholder, however, there are several exclusive launch evenings and fashion shows that occur throughout the year where holders can have a chance of viewing and buying the latest trends before they are open to the public. Usually, those with Account Cards will be notified 2 weeks or so before the event, which typically take place after opening times to ensure exclusivity to our Account Cardholders. Please contact 01534 837100 for more information.

Eating and drinking is part of the Voisins experience, and customers will find the best place to unwind in our Restaurant, Café 1837 upstairs in Voisins.

You can use Voisins Gift Cards anywhere within the store apart from Cafe 1837 – and to buy anything that we sell. You can also use them to pay your Voisins Account Card bill.

Our GIft Cards are valid for 1 year. Gift Card will not be accepted if they have been mutilated, damaged, altered or defaced. Unfortunately, Voisins are unable to refund or replace any lost or stolen vouchers.

The owner of Voisins is Francis Gerald Voisin. You can find a more detailed history of the Voisins brand on our history page.

If you wish to make a request, please put it in writing to the address below and allow up to 3 weeks for a reply – we do our upmost to reply to every request we receive.

Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE2 7SJ