Careers at Voisins

Would you like to join our award-winning team?


A job at Voisins offers excitement, rewards and dynamic opportunities for career development.

We are committed to creating a stimulating environment for both our staff and our customers. Accordingly, we aim to give all our staff responsibility as well as varied and interesting job roles.

If you are ambitious and would like a long-term career in retail, we offer a continuous programme of training and development for all our employees. We also offer a competitive salary and benefits in a fun, friendly place to work.

This is why our employees are among the most engaged in the Island, as demonstrated through our CIPD Awards for Outstanding Employee Engagement in 2012 and 2013.

The majority of our vacancies arise on the sales floor, where we seek sales professionals to deliver outstanding levels of customer service, expertise and passion.

Occasionally, positions become available in our management, buying, administration and marketing departments. Details of all vacancies, and the application procedures for each one, are available from the menu.

We also run the Voisins Retail Academy for school-leavers and graduates interested in pursuing a career in retail management. For more information about the Retail Academy, please click here.

Please note that unless otherwise stated, candidates for all positions must have been continuously resident in Jersey for a minimum of five years.

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Latest Positions

37.5 Hours Per Week

SALES CONSULTANT– REISS BRAND AMBASSADOR

We are currently looking for a Sale Consultant to join our Womenswear Team.

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Act as a REISS Brand Ambassador and represent Womenswear to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpass customer expectations at every opportunity.
  • To provide in depth knowledge of the brand and to act as a REISS Brand Ambassador.
  • To identify customer needs and answer all product related questions. Be able to respond to queries on product’s price, features and benefits for all products featured within the Womenswear Department.
  • To ensure that all customers’ requests are completed efficiently and on time.
  • To take every opportunity to promote the store’s loyalty programme with our customers.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all Womenswear customers.

Driving the Sales:

  • To maximise every selling opportunity within the Womenswear Department to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.
  • To offer help and support to other colleagues when needed or asked by the managers.

 

Candidate’s profile

  • Experience in a customer facing role ideally within a premium or luxury retail environment
  • Excellent communication and interpersonal skills
  • Motivated, focused and driven to achieve individual and team goals
  • Team player
  • Ability to work under pressure

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 July 2022.

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37.5 Hours Per Week

BUSINESS MANAGER FOR MAC

We are currently looking for a Business Manager to join the Voisins Department Store MAC team.

Role Overview

Responsible for generating sales and delivering outstanding customer service. You are a dynamic and inspirational business manager; a coach who helps develop a team to achieve sales, service and operational goals. You demonstrate the ability to recruit and develop talent for expert retail theatre. You pride yourself on building genuine emotional connections with employees and customers.

Key Responsibilities

  1. Sales Performance
  • Create and maintain an atmosphere geared to achieving sales and profit goals.
  • Analyze and review goals and develop strategies to improve performance.
  • Maintain appropriate inventory levels.
  1. Customer Service
  • Ensure staff is trained in service and artistic skills as established by the company.
  • Ensure staff deliver consistent, excellent service in accordance with our standards.
  • Resolve Customer issues and requests in an efficient and timely manner.
  • Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
  1. Manager / Staff Relationship
  • Maintain a cohesive, cooperative work environment through team building and motivation.
  • Manage time, establish priorities and delegate effectively to meet goals and objectives.
  • To set an example of excellent timekeeping and punctuality.
  • Maintain communication to ensure all staff review current initiatives.
  • Hold regular, productive staff meetings.
  • Schedule Artists to optimize coverage according to store and business requirements.
  • Maximize opportunities for makeup applications.
  1. Development
  • Recruit, hire and develop top Artist and sales professionals.
  • Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
  • Perform thorough and timely staff reviews, promotions, disciplinary action and terminations with Human Resources approval.
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30th July 2022.

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37.5 or 30 HOURS PER WEEK

Dermalogica Business Account Manager

We are currently looking for a Business Account Manager to join our Dermalogica Team.

Role Overview 

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to have their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have. You will lead by example and show case your expert product knowledge and the passion to make a difference will you be successful. You will drive new business opportunities and think outside the box.

Main Duties and Responsibilities

  • Business driver 
    You will drive retail growth month on month, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs. You will drive events in store with both on counter activity & masterclasses along with digital services and events to drive new customers to the business and brand.
  • Professionalism
    You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

As a successful Business Account Manager, there are certain skills and abilities which will allow you to thrive in your role at Dermalogica.  

You are a confident, proactive individual and you pride yourself on delivering exceptional customer service every day. 

You are an experienced managerwithin the retail industry. You know what good looks like and this gives you the confidence to recruitthe best retail skin therapists to your business.

You are competitive and target driven which pushes you to achieve to the best of your ability, whilst always keeping in mind your career goals and aspirations. 

You are business focussed and are always looking for opportunities to increase profit for your store.

You are well organisedand a true professionalin everything you do.

As a Level 3 therapist, you are client centric and will always go above and beyond for each individual customer. 

You are immaculately groomed, taking pride in your appearance and you represent our Dermalogica tribe with a smile every day.

 

skills and experience 

  • You will already have the education that Dermalogica can then build on and develop further. This is will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical ….. This is an absolute ESSENTIALso that we can ensure that the standards of our Therapists are consistent.
  • You will have at least 2 years management experience, ideally within a retail environment.
  • You will be an outgoing, creative thinker who has the ability to create theatre at the counter to really inspire and draw our customers to us.
  • You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.

What is in it for you? 

 You can only work at your best when you are set up to succeed – The Dermalogica Education programme is world renowned and you will benefit from a fantastic experience at Head office where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your

  • employment and you have the opportunity to gain industry recognised certificates in skin health as part of your employment.
  • Your personal achievements will be celebrated and recognised through the company.
  • You will receive an uncapped monthly commission and bonus structure, which will really reward you for all your hard work and achievements.
  • You receive exclusive access to new product launches before they hit the shelves so that you can experience the products first hand.
  • You will also receive a monthly product allocation, so you can ensure you are living and breathing the Dermalogica way and can take pride in being a true ambassador. You can showcase the results of our incredible products every day.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th July 2022.

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37.5 Hours Per Week

Personal Stylist for Voisins Department Store and Voisins Home

Role Overview

  • Create custom shopping experiences based on customer style, preferences and budget.
  • Be an expert seller with brand and product knowledge that spans all departments across both Voisins and Voisins Home.
  • Nurture customer relationships with selling skills, marketing tools and customer service.
  • Exhibit creativity, confidence and superior communication skills.
  • Provide colour matching and analysis services

Main Duties and Responsibilities

  • To deliver Personal Styling
  • To assess the customer’s existing style and budget and provide brands/products to suit.
  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To deliver on weekly/monthly sales targets
  • To work with Buyers to ensure you are up to date on the seasonal trends and new brands.
  • To have excellent communication skills i.e. actively listening, social skills, public speaking skills, nonverbal communication, empathy, positivity and humour.
  • To create in-store events in-conjunction with buyers and shop floor managers.
  • To manage the Customer Journey; to work with marketing to create customer contact touch points to facilitate customer engagement with Voisins and the Personal Styling service
  • To attend networking events in Jersey and focus on building a genuine connection with potential customers.
  • At all times to uphold and comply with company rules, policies and values.
  • To portray a professional, stylish and contemporary fashionable outlook at all times when representing the Company.
  • To dedicate time to professional self-development.
  • To attend and participate in store meetings and training sessions.
  • To offer help and support to other colleagues when needed.

 

Required skills

  • Excellent fashion sense
  • Knowledge of fashion trends and forecasts
  • Good listener, friendly and tactful
  • Great presentation, networking and communication skills
  • Have the ability to promote yourself on social media and Voisins platforms
  • Business savvy

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30th July 2022.

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37.5 Hours Per Week

Goods In Assistant

This interesting and varied role is responsible for our warehouse and goods-in process. The ideal candidate will have experience in managing stock, be comfortable with basic computer use, enjoy a fast-paced environment and work well with the larger shop floor team as well as with the goods-in team at Voisins Department Store.

Summary

To manage our warehouse, delivering accurate and efficient stock management service. This will include managing incoming stock, the organisation of the warehouse and clear and efficient communication with shop floor managers and administrators.

Key Responsibilities

  • Stock Arrivals: Ensure that all arriving stock is received correctly and managed in-line with defined procedures including, liaising with local shipping companies, accurate booking in of stock onto our computerized systems, cross-check deliveries against supplier paperwork, initiating claims for faulty stock and ensuring products are barcoded ready for the shop floor.
  • Storage: Ensure all storage areas are well maintained, organized and kept clear of obstructions.

 

Required skills

  • Experience working in a warehouse or “Goods-In” department of a retail establishment
  • Numerate & accurate
  • Ability to work on own initiative and under pressure
  • Service-oriented, focussed
  • Great communication/interpersonal skills

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30th July 2022.

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37.5 Hours Per Week

Buyer – Lingerie

We have an exciting opportunity for a Lingerie Buyer to join our office team on a full-time, permanent basis. Reporting into the Head of Buying and Product.

Role Overview

The purpose of this role within Voisins is as follows:

  1. To support the Head of Product in implementing the Company’s strategic policy and objectives for brand and merchandise selection.
  2. Plan and select products according to customer demand, trends, budgets and sale strategy.
  3. To achieve agreed department profit targets and pro-actively manage sales, inventory and margin through effective range planning, buying and inventory management.
  4. To constantly review the performance of product, improve the mix of brands, and merchandise by introducing new product.
  5. Develop and maintain supplier relationships.

Key Result Areas

  • Responsible for achieving budgets for contribution, stock levels, stock loss and stock-turn.
  • Responsible for maintaining stock assortment and range in accordance with the agreed range plan and company policy.
  • Responsible for analysing the performance of the range plan, every season and recommending adjustments.
  • Plan exit strategies for slow selling lines, strategically plan, manage & control markdowns.
  • Responsible for maintaining accurate stock files.
  • Negotiate with Brands as to whether they should be concession or own brought
  • To undertake the role keeping expenditure on expense items and stock purchases within budget.
  • Work alongside Department Managers to set financial targets for sales, margin, stockturn and staff costs in the annual business plan and ensure these targets are achieved.
  • Work alongside the Marketing department to produce an annual marketing plan for the areas of responsibility.
  • Responsible for negotiating purchasing terms: prices, discount and payment dating, promotional support, specification of delivery dates and salary support.
  • Responsible for ensuring purchase order information is correctly recorded on the Company’s systems before goods are received.
  • Responsible for developing the product knowledge of sales floor staff.
  • Responsible for helping to deal with Customer complaints.
  • Responsible for maintaining a comprehensive knowledge of the brands and product market.
  • Buyers are responsible for their own continuous professional development.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th August 2022.

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37.5 Hours Per Week

Junior Buyer – Womenswear and FWRD Fashion

We have an exciting opportunity for a Junior Buyer to join our office team on a full-time, permanent basis. Reporting into the Head of Buying and Product.

Role Overview

The purpose of this role within Voisins is as follows:

  1. To assist the Head of Product and Buyers to implement the Company’s strategic policies and objectives.
  2. To work with the Department team to maximise sales and profits.
  3. To pro-actively assist in managing sales, inventory and margin through effective range planning, buying and inventory management.
  4. To assist in identifying and sourcing new product.
  5. Assist with building and maintaining supplier relationships.

Key Result Areas

  • Achieve targets for margin, contribution, stock levels, aged stock and stock-turn.
  • Maintain stock assortment and range, manage OTB and markdown spend in accordance with the agreed financial plan and range plan.
  • Responsible for maintaining the stock files, implement, and maintain data cleansing.
  • Analyse the performance of the range plan (brands/category mix) every season and recommend adjustments.
  • Responsible for negotiating purchasing terms: prices, discount, payment dating, promotional support, staff costs support and specification of delivery dates as agreed with the Buyer.
  • Maintaining a comprehensive knowledge of the brands and product market by regularly conducting comparative shops, monitor key press, social media and blogs to follow trends within the industry
  • Responsible for ensuring purchase order information is correctly recorded on the Company’s systems before goods are received.
  • Monitor pricing, maintaining margin, implementing price changes and identifying any margin opportunities.
  • Work with the store team to assist in developing product knowledge and seek feedback from the sales team on stock issues and customer feedback.
  • Work with the Department Manager to plan and execute the department’s marketing initiatives such as events, Instagram posts etc.
  • Work with the Department Manager to achieve agreed standard of visual merchandise presentation and overall visual appearance in the department.
  • Work alongside the Marketing department to produce an annual marketing plan for the areas of responsibility.
  • Be responsible for own continuous professional development.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th August 2022.

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37.5 Hours Per Week

Charlotte Tilbury Business Manager

You act as the ultimate Charlotte Tilbury ambassador by leading your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets.

You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Theatre. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. Not only do you dare to dream it – you dare to do it.

Accountabilities 

  • Weekly and Monthly productivity reporting to the Area Manager
  • Driving sales success through motivation of the team to hit daily and monthly KPIs
  • Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
  • Monthly rotas and payroll budgeting and forecasting (responding to trading needs)
  • Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
  •  Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
  • Management of dedicated stock controllers (if appropriate)
  • People planning; ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
  • Ownership of recruiting exceptional talent; managing end to end recruitment processes alongside the Recruitment Advisor and proactively ‘tilbury talent spotting’, sourcing talent in the local area
  • Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
  • Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
  • Ensure the best customer experience is being delivered; embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
  • Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
  • Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
  • Devise and deliver a compelling eventing strategy for the counter
  • Network and explore new ground within your events strategy, ensuring regular outreach events that are brand appropriate
  • Adhere to health and safety guidance in the workplace
  • Execute flawless visual merchandising and grooming standards on a daily basis

Maintaining Company’s Standards

  • To deliver the ultimate Bobbi experience to each customer by implementing strategy, creating events that reflect the Bobbi philosophy and ensuring that all aspects of the counter run smoothly.
  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Shake It Up

  • Naturally creative, seeking innovative ways to over perform and deliver
  • An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
  • Assertive with energy and drive to succeed

Win Together

  • Strong emotional intelligence and engaging personable skills that can be adapted to suit
  • Ability to build and maintain relationships with your team and stakeholders
  • Acts with integrity and isn’t reluctant to hold ownership

Share the Magic

  • Dynamic and inspirational with customers & peers
  • Excitement for beauty and artistry
  • Passionate leadership taking pride in team success

Embrace the challenge

  • Time management
  • Agile and solution orientated
  • Resilient when dealing with ambiguity
  • Confident leadership to galvanise a team through a strong sense of purpose

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th July 2022.

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37.5 hours Per Week

The White Company Supervisor

We are currently looking for a Supervisor to join our team.

Role Overview 

Supervise the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty.  Support the management team to maximise profit whilst maintaining the Voisins and TWC image.

Main Duties and Responsibilities

  • Supervise the team to optimise the customer experience as part of Voisins/TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Ensure that customer service standards are adhered to and business opportunities are maximised.
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising  – so it is reflective of the brand
  • Maintain open communication up and down within the store, across to other departments and ultimately the customer
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc.
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times
  • Supervise the team to ensure adherence within the store of all company policies and procedures, as per the policies and procedures of Voisins and TWC
  • Maintain awareness of health and safety compliance.  Understand responsibility to escalate any problems to the management team

Qualifications/ Skill Set Required

  • Retail or service industry experience
  • Excellent communication skills
  • Ability to work within a team
  • Proven selling skills
  • Confidence
  • Understanding of our customer base and their expectations

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV by 30th July 2022.

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35 hours Per Week

Fragrance And Beauty Consultant

We are currently looking for a Fragrance and Beauty consultant to join our team.

Role Overview 

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Beauty department to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To be a product specialist within Fragrance and our apothecary and toiletries departments
  • To capture customer data in order to expand the Loyalty database and encourage customer loyalty.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all Beauty customers.

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending products in order to provide second to none customer service and maximise selling opportunities.
  • Develop Link selling skills to ensure that we are encouraging our customers at every opportunity to purchase more products.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager;
  • Good communication with your colleagues and management;
  • Be a team player and be open to constructive feedback;
  • To help and support to other colleagues when needed or asked by the managers.
  • To be flexible with hours, projects and duties and be willing to work in all areas of the beauty department.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th July 2022.

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37.5 hours Per Week

Charlotte Tilbury Retail Artist

We are currently looking for a Retail Artist to join our Charlotte Tilbury Team.

A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce – our Retail Artist’ drive targets through promoting customer centricity and showcasing exceptional artistry; always striving to embrace the challenge!

Accountabilities

Strive to achieve and exceed personal sales goals including company specific KPI’s and monetary targets.

Giving MAGIC experience to every customer through making a good first impressions, asking tailored questions, giving red carpet service, inspiring close, create a lasting impression

Be inspired and inspiring by demonstrating confidence and always looking to develop and grow your skills and knowledge

Being an active support and for counter events, new counter launches and sharing ideas.

Working as part of a winning team to achieve and exceed team and counter targets

Create brand awareness by sharing the magic, demonstrating strong product knowledge, and creating exceptional and memorable customer experience.

Track personal performance and productivity on a daily, weekly, and monthly basis

Be proactive in booking appointments and maximizing every consultation by boosting confidence in others

Take every opportunity to extend the in-store customer experience, driving the customer database for customer loyalty.

Lead by example with immaculate grooming standards consistently, in accordance with the Charlotte Tilbury grooming guidelines

Demonstrate a positive and cooperative approach towards your work and your colleagues

 

The Person

Shake It Up

  • Embraces the impossible and makes things happen.
  • You will need a passion for service, target and results driven, personable and approachable able to build rapport quick.
  • A self-starter and able to motivate oneself and others, able to work individually and as part of a team
  • Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
  • Shaking it up through achieving counter targets, participating in on counter events and creating Tilbury theatre

Win Together

  • Work collaboratively to achieve and exceed team and counter targets
  • Goes beyond the full call of duty, striving to do your best every time, putting the customer first and doing your utmost to delight them.
  • Creates a positive and encouraging environment in which people want to do their best, empowers others; invites input from each person and shares ownership and visibility
  • Is someone people like working for with. Strives to continuously work well both individually but also as a team
  • Working towards our steps on the star development pathway.
  • Refer friends for recruitment, seeking exceptional talent.

Share the Magic

  • Create brand awareness through the sharing and demonstration of strong product knowledge
  • Always protect the creative aesthetic of our brand whilst also always thinking of how to make our efforts commercially successful.
  • Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making emotional connections with our customers.

Embrace the challenge

  • Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
  • Is good at bringing the creative ideas of others to market while recognizing their contribution; has good judgement about which ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the market place.
  • Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and evolve as necessary, can handle risk and uncertainty.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter by 30th July 2022.

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Working at Voisins