Careers at Voisins

The Role; A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce – our Retail Artist’s drive targets through promoting customer centricity and showcasing exceptional artistry; always striving to embrace the challenge! 

 Accountabilities;

• Strive to achieve and exceed personal sales goals including company specific KPI’s and monetary targets. 
• Giving MAGIC experience to every customer through making a good first impressions, asking tailored questions, giving red carpet service, inspiring close, create a lasting impression 
• Be inspired and inspiring by demonstrating confidence and always looking to develop and grow your skills and knowledge 
• Being an active support and for counter events, new counter launches and sharing ideas. 
• Working as part of a winning team to achieve and exceed team and counter targets 
• Create brand awareness by sharing the magic; demonstrating strong product knowledge and creating exceptional and memorable customer experience. 
• Track personal performance and productivity on a daily, weekly and monthly basis 
• Be proactive in booking appointments and maximizing every consultation by boosting confidence in others 
• Take every opportunity to extend the in-store customer experience; driving the customer database for customer loyalty. 
• Lead by example with immaculate grooming standards consistently, in accordance with the Charlotte Tilbury grooming guidelines 
• Demonstrate a positive and cooperative approach towards your work and your colleagues 

The person;

• Embraces the impossible and makes things happen. 
• You will need a passion for service, target and results driven, personable and approachable able to build rapport quick. 
• A self-starter and able to motivate oneself and others, able to work individually and as part of a team 
• Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations. 
• Shaking it up through achieving counter targets, participating in on counter events and creating Tilbury theatre

Win Together 

• Work collaboratively to achieve and exceed team and counter targets 
• Goes beyond the full call of duty, striving to do your best every time, putting the customer first and doing your utmost to delight them. 
• Creates a positive and encouraging environment in which people want to do their best, empowers others; invites input from each person and shares ownership and visibility 
• Is someone people like working for with. Strives to continuously work well both individually but also as a team 
• Working towards our steps on the star development pathway. 
• Refer friends for recruitment, seeking exceptional talent. 

Share the Magic 

• Create brand awareness through the sharing and demonstration of strong product knowledge 
• Always protect the creative aesthetic of our brand whilst also always thinking of how to make our efforts commercially successful. 
• Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making emotional connections with our customers. 

Embrace the challenge 

• Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations. 
• Is good at bringing the creative ideas of others to market while recognizing their contribution; has good judgement about which ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the market place. 
• Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and evolve as necessary, can handle risk and uncertainty 

 Role Overview 

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent The White Company to the highest standards in all daily activities. 

Main Duties and Responsibilities 

Customer Service: 

•  To provide excellent customer service and surpassing customer expectations at every opportunity; 
•  To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits; 
•  To ensure that all customers’ mail orders are completed efficiently and on time; 
• To take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty; 
•  To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management; 
•  To be prepared to walk extra mile for all TWC customers. 

Driving the Sales: 

•  To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators; 
•  to optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities; 
•  “Advise and Surprise” to ensure that we are encouraging our customers at every opportunity to purchase more products. 

Team Work: 

• To attend and participate in store meetings and training sessions as required by your manager; 
• To ensure that good communication with your colleagues is maintained; 
•  To foster a team working attitude and be open to constructive feedback; 
•  To offer help and support to other colleagues when needed or asked by the managers. 

Maintaining Company’s Standards: 

•  To enhance and maintain brand standards on visual display and merchandising, cleanness and general housekeeping standards; 
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures; 
•  To follow TWC policies and procedures to maintain the security of stock, customer records and cash handling; 
• To ensure that time keeping, attendance and lateness is in line with company’s policies and procedures; 
•  To be aware of Health & Safety requirements in the store and communicate all potential issues risks to the Store Manager. 

Person Specification 

Essential skills and personal attributes: 

•  Understand and be able to apply our brand values; 
• To be approachable and available to assist our customers with their shopping experiences; 
•  The ability to deal with the management team; 
•  Enthusiasm and commitment to always provide excellent customer service; 
•  Wiling to adapt and take on new challenges; 
• Strong selling skills; 
•  Always presents a professional image; 
•  Successfully able to handle multiple demands and competing priorities; 
• The ability to maintain professionalism under all circumstances; 
•  Works effectively and efficiently alone and in the team; 
•  Prepared to go extra mile when needed; 
•  Seeks opportunities to be proactive; 
•  Has a passion for excellent customer service; 
•  Demonstrates respect and politeness and regularly exceeds customer expectations; 
• Good interpersonal and communication skills. 

Desirable skills and personal attributes: 

•  Demonstrate retail sales experience in a customer focused environment. 

Note: This outline is to be used as a guide only. Changes in this Job Description may occur as the business changes and grows. 

 Role Overview;

Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern. Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves. 

As a Retail Artist Manager you will be an ambassador for the brand by customising the Bobbi Brown experience for each consumer to fit their personal needs and preferences. 

You will consistently drive sales through excellent customer service and product knowledge and you will ensure the brand objectives are delivered. 

You will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand. 

You will also represent the Voisins Department Store to the highest standards in all daily activities. 

 Main Duties and Responsibilities 

Customer Service: 

•  To provide excellent customer service and surpassing customer expectations at every opportunity. 
• To provide personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist. 
•  To take every opportunity to promote the store’s loyalty programme with our customers. 
•  To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management. 
•  To be prepared to walk the extra mile for all our customers. 

Driving the Sales: 

• To maximise every selling opportunity and to support your team in achieving sales targets. 
•  Develop and execute a compelling events strategy for the counter 

Maintaining Company’s Standards: 

• To deliver the ultimate Bobbi experience to each customer by implementing strategy, creating events that reflect the Bobbi philosophy and ensuring that all aspects of the counter run smoothly. 
• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards. 
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures. 

Team Work: 

• To ensure that your team of Retail Artists are performing to the best of their abilities by motivating and leading by example. 
• To attend and participate in store meetings and training sessions. 
• To deliver training to your team as per the brand’s guidelines and the Voisins Department Store’s training programme. 
• To ensure that good communication with your team and colleagues in other departments is maintained. 
• To create strong positive working relationships with your team to fuel a friendly and inviting atmosphere. 

The ideal candidate should have: 

• Proven retail management/assistant retail management experience preferably within cosmetics 
• Strong communication skills for interacting with customers and your team 
• Passion for the beauty industry and its trends 
• The ability to provide inspirational, authentic and personalized customer service 
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling 
• Previous retail operations experience including inventory and facilities management and cash reconciliation 
• Proven track record of leading a team to achieve sales and customer service targets 
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is 24 March 2023. 

 Role Overview 

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Act as a REISS Brand Ambassador and represent Womenswear to the highest standards in all daily activities. 

Main Duties and Responsibilities 

Customer Service: 

• To provide excellent customer service and surpass customer expectations at every opportunity. 
• To convey to customers the knowledge of brand history and design process. 
• To deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points. 
• To keep up to date with all products, fabrics, design direction, latest trends; to inspire and style outfits to suit the customers. 
• To identify customer needs and answer all product related questions. Be able to respond to queries on product’s price, features and benefits for all products featured within the Womenswear Department. 
• To ensure that all customers’ requests are completed efficiently and on time. 
• To take every opportunity to promote the store’s loyalty programme with our customers. 
• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management. 
• To be prepared to walk the extra mile for all Womenswear customers. 

Sales: 

• To maximise every selling opportunity within the Womenswear Department to achieve store sales targets. 
• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities. 
• To deliver personal sales targets and KPIs. 
• Ability to read the commercial reports. 
• To complete all stock in and out processes accurately and to required deadlines. 
• To take responsibility for their own development and to complete required training. 

Maintaining Company’s Standards: 

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards. 
• To lead by example with their personal styling, grooming standards, demeanour and overall appearance. 
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures. 

Team Work: 

• To attend and participate in store meetings and training sessions as required by your manager. 
• To ensure that good communication with your colleagues is maintained. 
• To offer help and support to other colleagues when needed or asked by the managers. 
• To contribute to a diverse and inclusive environment. 

Candidate’s profile 

• Experience in a customer facing role ideally within a premium or luxury retail environment 
• Excellent communication and interpersonal skills 
• Motivated, focused and driven to achieve individual and team goals 
• Team player 
• Ability to work under pressure 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is March 31st 2023. 

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount’ Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The world of Jo Malone London'” to our customers, global colleagues, and corporate clients and media contacts.

creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. graffiti From floral crowns to artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The stylist will understand their individual sales and service goals.

Responsibilities and tasks

o Deliver exceptional customer service

o Maximise sales performance and productivity

oBuild collaborative relationships with your colleagues

o Support the execution of in store events

o Awareness of stock and inventory

o Maintain high VM standards and work environment

o To be aware of competitor activity and to drive an omni-channel approach

o Adhere to Brand grooming guidelines

o Maintain the high standard of housekeeping

The Ideal Candidate

The ideal candidate will be warm, kind and friendly, love to help with a, can-do, attitude. will have a passion for service and storytelling whilst being adaptable and versatile. will be gracious, intelligent, smart and have a groomed, clean and crisp image.

o The ability to provide inspirational, authentic and personalized customer service

o Ability to work retail hours including days, nights, weekends and special events in a fast- paced work environment.

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Closing date for this role is March 31st 2023.

 Role Overview 

This is an exciting opportunity to work for one of the Europe’s leading luxury shoe and accessory brands. 

Kurt Geiger first opened in Britain’s fashion capital on Bond Street, London in 1963. Since the Sixties Kurt Geiger has not stood still as it continuously evolves to make covetable footwear and accessories with a unique market position, pairing aspiration with accessibility. 

As a Sales Consultant you will be representing Kurt Geiger brand ensuring the customer service is of the highest standards at all times. You will be maximising sales and supporting your Management Team in achieving company sales targets and operational goals while adhering to all company standards, policies and procedures. 

Main Duties and Responsibilities: 

•  To provide excellent customer service and to surpass customer’s expectations at every opportunity 
• To identify customer’s needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits 
• To take every opportunity to promote the store’s loyalty programme with our customers 
• To be able to resolve customer’s complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management 
• To maximise every selling opportunity to achieve sales targets and operational goals 
• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities 
• To handle all stock effectively and ensure back of house standards are maintained 
• To attend and participate in meetings and training sessions as required by your manager 
• To ensure that good communication with your colleagues is maintained 
• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards 
• To be a role model for the brand by maintaining high personal presentation standards 
• This role will support multiple departments, with a focus on Kurt Geiger sales. 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. The closing date for this role is 17 March 2023. 

 Role Overview 

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Lingerie Department to the highest standards in all daily activities. 

Main Duties and Responsibilities 

Customer Service: 

To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits. 

To take every opportunity to capture customer data in order to expand the Lingerie database and encourage customer loyalty. 

To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management. 

To be prepared to walk extra mile for all Lingerie customers. 

Driving the Sales: 

To maximise every selling opportunity to achieve store sales targets. 

To proactively engage with Voisins customers and respond effectively. 

To connect with multiple customers and encourage them to try on bras and product. 

To demonstrate expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room. 

To provide customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting. 

To introduce customers to bras and follow up while they are in the fitting room. 

To take initiative to understand the bra business and to offer suggestions on how the store can drive bra growth. 

To participate in bra sales goal setting with manager and to track individual and team performance towards the goal. 

To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities. 

To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products. 

Maintaining Company’s Standards: 

To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards. 

To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures. 

To attend and participate in store meetings and training sessions as required by your manager. 

To ensure that good communication with your colleagues is maintained. 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date March 31st 2023. 

ABOUT THE ROLE

Responsible for maintaining and implementing the retail visual merchandising strategy in store, whilst ensuring consistent visual merchandising excellence which fits in with the brand integrity.

Main Duties and Responsibilities

• Training store teams on how to maintain TWC standards.

• Oversee changes of in-store and window displays regularly to maintain a fresh and visually exciting look, ensuring uniformity with the brand image.

• Liaise with the Area VM to obtain visual objectives and company direction.

• Daily walk through with Store Management Team to discuss changes required based on sales figures, liaising with the Area VM to confirm presentation.

• Develop strong working relationship with the Store Management teams and the area management teams.

• Assisting with the area seasonal floor layouts for your store to facilitate new seasonal launch planning.

Qualifications/ Skill Set Required

• Visual Specialists may be key holders and may be required to work early morning shifts to assist with the placement of product following delivery.

• Visual Specialists may be required to work overnight where it’s considered appropriate and may need to spend time away from home during Store Openings and model store as required.

APPLY IN WRITING WITH A CV TO [email protected]

CLOSING DATE: March 31st 2023

Role Purpose

To perform beauty treatments for various beauty brands at Voisins Department Store. To maximise sales by providing professional expertise and creating partnership with the customers. To ensure smooth operation of the Voisin Spa & Personal Styling area and to facilitate communication between the Spa and the Beauty Department. To adhere to all company standards, policies and procedures.

Main Duties and Responsibilities

• Provide excellent customer service by offering a personalised experience, advising, listening, and connecting with your customers
• Perform beauty treatments for multiple brands on behalf of Voisins
• Create personalised skin care programmes comprising both treatment and homecare
• Offer education that empowers the customers to be experts in their own skin care
• Demonstrate a thorough knowledge of products and professional expertise
• Maximise sales and to achieve all targets and goals set by Management
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all areas and replenishing products and items required to provide services.
• Take every opportunity to capture customer data to expand our database and encourage loyalty
• Maintain customer connection and drive engagement for the spa treatments/services as well as the beauty department brands/products.
• Support/staff beauty shop floor as required and be familiar with our brands to achieve sales targets

• Attend and participate in store meetings and training sessions as requested
• Adhere to all company policies and procedures and act according to the Company Culture, Values and Mission Statement
• Ensure good communication and offer help and support to other colleagues when needed or asked by managers

Skills

• Minimum Level 1 (preferably Level 3) in Beauty Therapy
• Passion for skin care
• Excellent customer service skills
• Ability to drive sales and achieve targets
• Excellent communication skills at all levels
• Multitasking
• Team player
• Experience within Beauty and/or Retail industry would be a bonus

If you are interested in applying for the position, please contact [email protected] a cover letter and a CV. Closing date for this role is March 31st 2023.

Role Overview

• Responsible for the overall performance and customer experience in the Personal Styling and Spa departments
• Create events and experiences to drive engagement and generate sales
• Coordinate with marketing to achieve spa and styling booking targets
• Manage booking systems and scheduling for spa and styling appointments and staff
• Be the main customer and staff point of contact for spa and styling services
• Ensure the spa and styling department is well maintained and delivers to shop/spa standards

Main Duties and Responsibilities

• Schedule and welcome customers for both personal styling and spa appointments- Be the face of the department to all current and potential customers
• Sell products from retail space within the department and assist stylists/therapists with closing sales from appointments
• Manage bookings and stylists/therapist schedules to support bookings, work with department managers to ensure appointments are kept and shop floor teams are updated
• Deliver on weekly/monthly booking targets and support stylists and therapists on achieving sales targets
• Be an excellent communicator i.e. actively listening, social skills, public speaking skills, nonverbal communication, empathy, positivity and humour.
• Create in-store events in-conjunction with marketing, buyers and shop floor managers
• Manage the Customer Journey; to work with marketing to create customer contact touch points to facilitate customer engagement with Voisins the Personal Styling and Spa services
• Attend networking events and focus on building a connection with potential customers
• Provide excellent customer service and surpass customer expectations at every opportunity
• At all times to uphold and comply with company rules, policies and values.
• Portray a professional, stylish and contemporary fashionable outlook at all times when representing the Company.
• Dedicate time to professional self-development.
• Attend, participate in and host in-store meetings and training sessions.
• Help and support other colleagues when needed

Required skills

• Excellent customer service skills
• Marketing and communications experience
• Good listener, friendly and tactful
• Familiar with booking systems, till processes and basic MS Office software
• Business savvy

If you are interested in applying for the position, please contact [email protected] a cover letter and a CV. Closing date for this role is March 31st 2023.

Role Overview 

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to have their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have. You will lead by example and show case your expert product knowledge and the passion to make a difference will you be successful. You will drive new business opportunities and think outside the box.

Main Duties and Responsibilities

• Business driver 
  You will drive retail growth month on month, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs. You will drive events in store with both on counter activity & masterclasses along with digital services and events to drive new customers to the business and brand.
• Professionalism
  You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

As a successful Business Account Manager, there are certain skills and abilities which will allow you to thrive in your role at Dermalogica.

You are a confident, proactive individual and you pride yourself on delivering exceptional customer service every day.

You are an experienced managerwithin the retail industry. You know what good looks like and this gives you the confidence to recruitthe best retail skin therapists to your business.

You are competitive and target driven which pushes you to achieve to the best of your ability, whilst always keeping in mind your career goals and aspirations.

You are business focussed and are always looking for opportunities to increase profit for your store.

You are well organisedand a true professionalin everything you do.

As a Level 3 therapist, you are client centric and will always go above and beyond for each individual customer.

You are immaculately groomed, taking pride in your appearance and you represent our Dermalogica tribe with a smile every day.

skills and experience 

• You will already have the education that Dermalogica can then build on and develop further. This is will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical ….. This is an absolute ESSENTIALso that we can ensure that the standards of our Therapists are consistent.
• You will have at least 2 years management experience, ideally within a retail environment.
• You will be an outgoing, creative thinker who has the ability to create theatre at the counter to really inspire and draw our customers to us.
• You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.

What is in it for you?

You can only work at your best when you are set up to succeed – The Dermalogica Education programme is world renowned and you will benefit from a fantastic experience at Head office where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your

• employment and you have the opportunity to gain industry recognised certificates in skin health as part of your employment.
• Your personal achievements will be celebrated and recognised through the company.
• You will receive an uncapped monthly commission and bonus structure, which will really reward you for all your hard work and achievements.
• You receive exclusive access to new product launches before they hit the shelves so that you can experience the products first hand.
• You will also receive a monthly product allocation, so you can ensure you are living and breathing the Dermalogica way and can take pride in being a true ambassador. You can showcase the results of our incredible products every day.

If you are interested in applying for the position, please contact [email protected] a CV and cover letter. Closing date for this role is March 31st 2023.