Role Overview

To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures.

About the brand

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

Main Duties and Responsibilities:

• Demonstrate in-depth product knowledge and possess successful link selling skills to drive sales

• Ability to outfit-build for customers is essential, our Sales Associates should be able to make further product recommendations and drive our store KPI’s

• Build and maintain professional relationships with our customers and secure regular clienteles possible

• Be a Brand Ambassador and maintain a keen interest in current fashion and market trends

• Ensure shop and stock room maintenance, presentation and organisation issues are addressed

• Show flexibility and innovation in a changing business environment especially around peak trade

Candidate’s profile:

• Have previous experience within hospitality/retail

• Be hardworking with great communication skills

• Have an interest in Fashion/Retail

• Ability to work in a fast paced environment with ability to multi task in high pressure environments

• Be passionate to drive sales using our digital platforms!

• Take every opportunity to promote the store’s loyalty programme with our customers

• Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement

• Attend and participate in store meetings and training sessions as required by the Store Manager

• Offer help and support to other colleagues when needed or asked by the managers

• Contribute to a diverse and inclusive environment

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures.

About the brand

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

Main Duties and Responsibilities:

• Demonstrate in-depth product knowledge and possess successful link selling skills to drive sales

• Ability to outfit-build for customers is essential, our Sales Associates should be able to make further product recommendations and drive our store KPI’s

• Build and maintain professional relationships with our customers and secure regular clienteles possible

• Be a Brand Ambassador and maintain a keen interest in current fashion and market trends

• Ensure shop and stock room maintenance, presentation and organisation issues are addressed

• Show flexibility and innovation in a changing business environment especially around peak trade

Candidate’s profile:

• Have previous experience within hospitality/retail

• Be hardworking with great communication skills

• Have an interest in Fashion/Retail

• Ability to work in a fast paced environment with ability to multi task in high pressure environments

• Be passionate to drive sales using our digital platforms!

• Take every opportunity to promote the store’s loyalty programme with our customers

• Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement

• Attend and participate in store meetings and training sessions as required by the Store Manager

• Offer help and support to other colleagues when needed or asked by the managers

• Contribute to a diverse and inclusive environment

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

Are you looking for a role within a vibrant and friendly environment? Then this job may be the perfect match for you!

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.

Main Duties and Responsibilities 

Customer Service:

• To provide excellent customer service and surpassing customer expectations at every opportunity

• To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits

• To ensure that all customers’ requests are completed efficiently and on time

• To take every opportunity to promote the store’s loyalty programme with our customers

• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management

• To be prepared to walk the extra mile for all your customers

Driving the Sales:

• To maximise every selling opportunity to achieve store sales targets

• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities

• Link selling and upselling to ensure that we are encouraging our customers at every opportunity to purchase more products

• To manage the stockroom and ensure that the stock on the sales floor is always replenished

• To support multiple departments, with a focus on handbags and accessories sales

Maintaining Company’s Standards:

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards

• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures

Team Work:

• To attend and participate in store meetings and training sessions as required by your manager

• To ensure that good communication with your colleagues is maintained

• To foster a team working attitude and be open to constructive feedback

• To offer help and support to other colleagues when needed or asked by the managers

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins to the highest standards in all daily activities.

Main Duties and Responsibilities 

Customer Service:

• To provide excellent customer service and surpassing customer expectations at every opportunity

• To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits

• To ensure that all customers’ requests are completed efficiently and on time

• To take every opportunity to capture customer data in order to expand the Voisins Home customer database and encourage customer loyalty

• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management

• To be prepared to walk the extra mile for all customers.

Driving the Sales:

• To maximise every selling opportunity to achieve store sales targets

• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities

• Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products

• To attend and participate in store meetings and training sessions as required by your manager

• To ensure that good communication with your colleagues is maintained.

Maintaining Company’s Standards:

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards

• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures

Team Work:

• To attend and participate in store meetings and training sessions as required by your manager

• To ensure that good communication with your colleagues is maintained

• To foster a team working attitude and be open to constructive feedback

• To offer help and support to other colleagues when needed or asked by the managers

• This role will support multiple departments, within Voisins Home

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 20 October.

Role Overview

A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce – our Retail Artist’s drive targets through promoting customer centricity and showcasing exceptional artistry; always striving to embrace the challenge!

Main Duties and Responsibilities

• Strive to achieve and exceed personal sales goals including company specific KPI’s and monetary targets.
• Giving MAGIC experience to every customer through making a good first impressions, asking tailored questions, giving red carpet service, inspiring close, create a lasting impression
• Be inspired and inspiring by demonstrating confidence and always looking to develop and grow your skills and knowledge
• Being an active support and for counter events, new counter launches and sharing ideas
• Working as part of a winning team to achieve and exceed team and counter targets
• Create brand awareness by sharing the magic; demonstrating strong product knowledge and creating exceptional and memorable customer experience.
• Track personal performance and productivity on a daily, weekly and monthly basis
• Be proactive in booking appointments and maximizing every consultation by boosting confidence in others
• Take every opportunity to extend the in-store customer experience; driving the customer database for customer loyalty.
• Lead by example with immaculate grooming standards consistently, in accordance with the Charlotte Tilbury grooming guidelines
• Demonstrate a positive and cooperative approach towards your work and your colleagues

Your responsibilities: 

• Work collaboratively to achieve and exceed team and counter targets
• Goes beyond the full call of duty, striving to do your best every time, putting the customer first and doing your utmost to delight them.
• Creates a positive and encouraging environment in which people want to do their best, empowers others; invites input from each person and shares ownership and visibility
• Is someone people like working for with. Strives to continuously work well both individually but also as a team
• Working towards our steps on the star development pathway
• Refer friends for recruitment, seeking exceptional talent
• Create brand awareness through the sharing and demonstration of strong product knowledge
• Always protect the creative aesthetic of our brand whilst also always thinking of how to make our efforts commercially successful
• Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making emotional connections with our customers

The perfect candidate:

• Embraces the impossible and makes things happen

• You will need a passion for service, target and results driven, personable and approachable able to build rapport quick

• A self-starter and able to motivate oneself and others, able to work individually and as part of a team
• Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
• Shaking it up through achieving counter targets, participating in on counter events and creating Tilbury theatre
• Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
• Is good at bringing the creative ideas of others to market while recognizing their contribution; has good judgement about which ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the market place.
• Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and evolve as necessary, can handle risk and uncertainty.

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 Ocotber.

Role Overview

Responsible for generating sales and delivering outstanding customer service. You are a dynamic and inspirational business manager; a coach who helps develop a team to achieve sales, service and operational goals. You demonstrate the ability to recruit and develop talent for expert retail theatre. You pride yourself on building genuine emotional connections with employees and customers.

Main Duties and Responsibilities

Sales Performance:

• Create and maintain an atmosphere geared to achieving sales and profit goals
• Analyze and review goals and develop strategies to improve performance
• Maintain appropriate inventory levels

Customer Service:

• Ensure staff are trained in service and artistic skills as established by the company

• Ensure staff deliver consistent, excellent service in accordance with our standards

• Resolve Customer issues and requests in an efficient and timely manner

• Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program

Manager / Staff Relationship: 

• Maintain a cohesive, cooperative work environment through team building and motivation

• Manage time, establish priorities and delegate effectively to meet goals and objectives

• To set an example of excellent timekeeping and punctuality

• Maintain communication to ensure all staff review current initiatives

• Hold regular, productive staff meetings

• Schedule Artists to optimize coverage according to store and business requirements

• Maximize opportunities for makeup applications

Development:

• Recruit, hire and develop top Artist and sales professionals

• Conduct regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update

• Perform thorough and timely staff reviews, promotions, disciplinary action and terminations with Human Resources approval

• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

Supervise the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. Support the management team to maximise profit whilst maintaining the Voisins and TWC image.

Main Duties and Responsibilities:

• Supervise the team to optimise the customer experience as part of Voisins/TWC multi-channel strategy
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising – so it is reflective of the brand
• Maintain open communication up and down within the store, across to other departments and ultimately the customer
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
• Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times
• Supervise the team to ensure adherence within the store of all company policies and procedures, as per the policies and procedures of Voisins and TWC
• Maintain awareness of health and safety compliance. Understand responsibility to escalate any problems to the management team

Skill Set Required:

• Retail or service industry experience
• Excellent communication skills
• Ability to work within a team
• Proven selling skills
• Confidence
• Understanding of our customer base and their expectations

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

We have a new opportunity for a Therapist to join our Clarins Team in our new Clarins treatment room. In this role you will be carrying out first-class Clarins UK treatments, providing Clarins “unlimited” customer experience and building your own loyal customer base as you do. Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them. You’ll need an NVQ 2&3 (or equivalent) Beauty Therapy Qualification, an exceptional approach to customer service, and be ready to go the extra mile to make someone’s day.

Role purpose

• To perform beauty treatments for Clarins at Voisins Department Store. To maximise sales by providing professional expertise and creating partnership with the customers. To ensure smooth operation of the Clarins Spa Room & and to facilitate communication between the Spa and the Beauty Department.
• You’ll also spend time on our busy Clarins counter to support the team when you’re not performing treatments.
• To adhere to all company standards, policies and procedures.

Your responsibilities

• To provide excellent customer service by offering a personalised experience, advising, listening, and connecting with your customers
• To form strong partnership with your customers
• To offer education in order to empower the customers to be experts in their own skin
• To demonstrate a thorough knowledge of the products and professional expertise
• To maximise sales and to achieve all targets and goals
• To maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas and replenishing products
• To take every opportunity to capture customer data in order to expand the customer database and encourage customer loyalty
• To maintain customer connection and to drive engagement for the spa treatments/services
• To assist the Counter Manager with customer events and visual merchandising
• To adhere to all company’s policies and procedures and to act accordingly to the Company Culture, Values and Mission Statement
• To ensure good communication and to offer help and support to other colleagues when needed or asked by the managers

Your skills

• Minimum Level 3in Beauty Therapy

• Passion for skin care

• Excellent customer service skills

• Ability to drive sales and achieve targets

• Excellent communication skills at all levels

• Multitasking

• Team player

• Experience within Beauty and/or Retail industry would be a bonus

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview

Responsible for generating sales and perform outstanding customer service. 

Responsibilities: 

Sales Performance 

• Create and maintain an atmosphere geared to achieving sales and profit goals 

Customer Service 

• Ensure you are trained in service and artistic skills as established by the company. 
• Ensure you deliver consistent, excellent service in accordance with our standards. 
• Resolve Customer issues and requests in an efficient and timely manner 
• Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program. 

Manager / Staff Relationship 

• Maintain a cohesive, cooperative work environment through your manager. 
• Manage time, establish priorities and meet goals and objectives. 
• Excellent timekeeping and punctuality 
• Maintain a communication system for the Department 
• To maximise opportunities for makeup applications 

Development 

• Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update. 
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times 

Administration/Operations 

• Execute new launch displays, collateral placement, etc. 
• Prepare, coordinate and ensure a complete and accurate cycle count and physical inventory as required. 
• Help with event organizing. 
• Follow and implement all corporate visual presentation standards and guidelines. 
• Preserve merchandising, display and counter hygiene standards and guidelines at all times. 
• Ensure that the store environment practices are safe. 
• Ensure retail partners Sisley Paris security policies are understood. 
• Adhere to all company policies and procedure. 

Adhere to and set the example for Sisley Paris policies regarding customer service expectations, image and dress code and Sisley’s professional standards. 

Closing date for this role is Friday, 6 October.

Role Overview

Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern. Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves.

As a Retail Artist Manager you will be an ambassador for the brand by customising the Bobbi Brown experience for each consumer to fit their personal needs and preferences.

You will consistently drive sales through excellent customer service and product knowledge and you will ensure the brand objectives are delivered.

You will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand.

You will also represent the Voisins Department Store to the highest standards in all daily activities.

Main Duties and Responsibilities 

Customer Service:

• To provide excellent customer service and surpassing customer expectations at every opportunity

• To provide personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist

• To take every opportunity to promote the store’s loyalty programme with our customers

• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management

• To be prepared to walk the extra mile for all our customers

Driving the Sales:

• To maximise every selling opportunity and to support your team in achieving sales targets.
• Develop and execute a compelling events strategy for the counter

Maintaining Company’s Standards:

• To deliver the ultimate Bobbi experience to each customer by implementing strategy, creating events that reflect the Bobbi philosophy and ensuring that all aspects of the counter run smoothly

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards

• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures

Team Work:

• To ensure that your team of Retail Artists are performing to the best of their abilities by motivating and leading by example

• To attend and participate in store meetings and training sessions

• To deliver training to your team as per the brand’s guidelines and the Voisins Department Store’s training programme

• To ensure that good communication with your team and colleagues in other departments is maintained

• To create strong positive working relationships with your team to fuel a friendly and inviting atmosphere

The ideal candidate should have:

• Proven retail management/assistant retail management experience preferably within cosmetics

• Strong communication skills for interacting with customers and your team

• Passion for the beauty industry and its trends

• The ability to provide inspirational, authentic and personalized customer service

• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

• Previous retail operations experience including inventory and facilities management and cash reconciliation

• Proven track record of leading a team to achieve sales and customer service targets

• Experience of creating and executing in-store events

• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.

Role Overview 

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to have their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have. You will lead by example and show case your expert product knowledge and the passion to make a difference will you be successful. You will drive new business opportunities and think outside the box.

Main Duties and Responsibilities

• Business driver 
  You will drive retail growth month on month, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs. You will drive events in store with both on counter activity & masterclasses along with digital services and events to drive new customers to the business and brand.
• Professionalism
  You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

As a successful Business Account Manager, there are certain skills and abilities which will allow you to thrive in your role at Dermalogica.

You are a confident, proactive individual and you pride yourself on delivering exceptional customer service every day.

You are an experienced manager within the retail industry. You know what good looks like and this gives you the confidence to recruit the best retail skin therapists to your business.

You are competitive and target driven which pushes you to achieve to the best of your ability, whilst always keeping in mind your career goals and aspirations.

You are business focussed and are always looking for opportunities to increase profit for your store.

You are well organised and a true professional in everything you do.

As a Level 3 therapist, you are client centric and will always go above and beyond for each individual customer.

You are immaculately groomed, taking pride in your appearance and you represent our Dermalogica tribe with a smile every day.

 

skills and experience 

• You will already have the education that Dermalogica can then build on and develop further. This is will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical ….. This is an absolute ESSENTIAL so that we can ensure that the standards of our Therapists are consistent
• You will have at least 2 years management experience, ideally within a retail environment
• You will be an outgoing, creative thinker who has the ability to create theatre at the counter to really inspire and draw our customers to us
• You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others

What is in it for you?

You can only work at your best when you are set up to succeed – The Dermalogica Education programme is world renowned and you will benefit from a fantastic experience at Head office where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your

• Employment and you have the opportunity to gain industry recognised certificates in skin health as part of your employment
• Your personal achievements will be celebrated and recognised through the company
• You will receive an uncapped monthly commission and bonus structure, which will really reward you for all your hard work and achievements
• You receive exclusive access to new product launches before they hit the shelves so that you can experience the products first hand
• You will also receive a monthly product allocation, so you can ensure you are living and breathing the Dermalogica way and can take pride in being a true ambassador. You can showcase the results of our incredible products every day

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is Friday, 6 October.