Careers at Voisins

Would you like to join our award-winning team?


A job at Voisins offers excitement, rewards and dynamic opportunities for career development.

We are committed to creating a stimulating environment for both our staff and our customers. Accordingly, we aim to give all our staff responsibility as well as varied and interesting job roles.

If you are ambitious and would like a long-term career in retail, we offer a continuous programme of training and development for all our employees. We also offer a competitive salary and benefits in a fun, friendly place to work.

This is why our employees are among the most engaged in the Island, as demonstrated through our CIPD Awards for Outstanding Employee Engagement in 2012 and 2013.

The majority of our vacancies arise on the sales floor, where we seek sales professionals to deliver outstanding levels of customer service, expertise and passion.

Occasionally, positions become available in our management, buying, administration and marketing departments. Details of all vacancies, and the application procedures for each one, are available from the menu.

We also run the Voisins Retail Academy for school-leavers and graduates interested in pursuing a career in retail management. For more information about the Retail Academy, please click here.

Please note that unless otherwise stated, candidates for all positions must have been continuously resident in Jersey for a minimum of five years.

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Latest Positions

FULL TIME 37.5 HOURS

BEAUTY THERAPIST (MULTIPLE BRANDS)

Role Purpose

To perform beauty treatments for various beauty brands at Voisins Department Store. To maximise sales by providing professional expertise and creating partnership with the customers. To ensure smooth operation of the Voisin Spa & Personal Styling area and to facilitate communication between the Spa and the Beauty Department. To adhere to all company standards, policies and procedures.

Main Duties and Responsibilities

  • Provide excellent customer service by offering a personalised experience, advising, listening, and connecting with your customers
  • Perform beauty treatments for multiple brands on behalf of Voisins
  • Create personalised skin care programmes comprising both treatment and homecare
  • Offer education that empowers the customers to be experts in their own skin care
  • Demonstrate a thorough knowledge of products and professional expertise
  • Maximise sales and to achieve all targets and goals set by Management
  • Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all areas and replenishing products and items required to provide services.
  • Take every opportunity to capture customer data to expand our database and encourage loyalty
  • Maintain customer connection and drive engagement for the spa treatments/services as well as the beauty department brands/products.
  • Support/staff beauty shop floor as required and be familiar with our brands to achieve sales targets
  • Attend and participate in store meetings and training sessions as requested
  • Adhere to all company policies and procedures and act according to the Company Culture, Values and Mission Statement
  • Ensure good communication and offer help and support to other colleagues when needed or asked by managers

Skills

  • Minimum Level 1 (preferably Level 3) in Beauty Therapy
  • Passion for skin care
  • Excellent customer service skills
  • Ability to drive sales and achieve targets
  • Excellent communication skills at all levels
  • Multitasking
  • Team player
  • Experience within Beauty and/or Retail industry would be a bonus

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30 November 2022.

Email CVDownload Application

FULL TIME 37.5 HOURS

PERSONAL STYLIST AND SPA SUPERVISOR

Role Overview

  • Responsible for the overall performance and customer experience in the Personal Styling and Spa departments
  • Create events and experiences to drive engagement and generate sales
  • Coordinate with marketing to achieve spa and styling booking targets
  • Manage booking systems and scheduling for spa and styling appointments and staff
  • Be the main customer and staff point of contact for spa and styling services
  • Ensure the spa and styling department is well maintained and delivers to shop/spa standards

Main Duties and Responsibilities

  • Schedule and welcome customers for both personal styling and spa appointments- Be the face of the department to all current and potential customers
  • Sell products from retail space within the department and assist stylists/therapists with closing sales from appointments
  • Manage bookings and stylists/therapist schedules to support bookings, work with department managers to ensure appointments are kept and shop floor teams are updated
  • Deliver on weekly/monthly booking targets and support stylists and therapists on achieving sales targets
  • Be an excellent communicator i.e. actively listening, social skills, public speaking skills, nonverbal communication, empathy, positivity and humour.
  • Create in-store events in-conjunction with marketing, buyers and shop floor managers
  • Manage the Customer Journey; to work with marketing to create customer contact touch points to facilitate customer engagement with Voisins the Personal Styling and Spa services
  • Attend networking events and focus on building a connection with potential customers
  • Provide excellent customer service and surpass customer expectations at every opportunity
  • At all times to uphold and comply with company rules, policies and values.
  • Portray a professional, stylish and contemporary fashionable outlook at all times when representing the Company.
  • Dedicate time to professional self-development.
  • Attend, participate in and host in-store meetings and training sessions.
  • Help and support other colleagues when needed

Required skills

  • Excellent customer service skills
  • Marketing and communications experience
  • Good listener, friendly and tactful
  • Familiar with booking systems, till processes and basic MS Office software
  • Business savvy

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30 November 2022.

Email CVDownload Application

FULL TIME 37.5 HOURS

SISLEY PARIS MAKE UP ARTIST & SKINCARE SALES CONSULTANT

OVERVIEW OF ROLE

Responsible for generating sales and perform outstanding customer service.

Responsibilities:

  1. Sales Performance
  • Create and maintain an atmosphere geared to achieving sales and profit goals
  1. Customer Service
  • Ensure you are trained in service and artistic skills as established by the company.
  • Ensure you deliver consistent, excellent service in accordance with our standards.
  • Resolve Customer issues and requests in an efficient and timely manner
  • Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
  1. Manager / Staff Relationship
  • Maintain a cohesive, cooperative work environment through your manager.
  • Manage time, establish priorities and meet goals and objectives.
  • Excellent timekeeping and punctuality
  • Maintain a communication system for the Department
  • To maximise opportunities for makeup applications
  1. Development
  • Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
  1. Administration/Operations
  • Execute new launch displays, collateral placement, etc.
  • Prepare, coordinate and ensure a complete and accurate cycle count and physical inventory as required.
  • Help with event organizing.
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Preserve merchandising, display and counter hygiene standards and guidelines at all times.
  • Ensure that the store environment practices are safe.
  • Ensure retail partners Sisley Paris security policies are understood.
  • Adhere to all company policies and procedure.
  1. Adhere to and set the example for Sisley Paris policies regarding customer service expectations, image and dress code and Sisley’s professional standards.

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

PART-TIME 20 HOURS

THE WHITE COMPANY SALES ADVISOR

OVERVIEW OF ROLE

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent The White Company to the highest standards in all daily activities.

Duties and Responsibilities

  • To provide excellent customer service and surpassing customer expectations at every opportunity;
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • To ensure that all customers’ mail orders are completed efficiently and on time;
  • To take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty;
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management;
  • To be prepared to walk extra mile for all TWC customers.
  • To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators;
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities;
  • “Advise and Surprise” to ensure that we are encouraging our customers at every opportunity to purchase more products.
  • To attend and participate in store meetings and training sessions as required by your manager;
  • To ensure that good communication with your colleagues is maintained;
  • To foster a team working attitude and be open to constructive feedback;
  • To offer help and support to other colleagues when needed or asked by the managers.
  • To enhance and maintain brand standards on visual display and merchandising, cleanness and general housekeeping standards;
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures;
  • To follow TWC policies and procedures to maintain the security of stock, customer records and cash handling;
  • To ensure that time keeping, attendance and lateness is in line with company’s policies and procedures;
  • To be aware of Health & Safety requirements in the store and communicate all potential issues risks to the Store Manager.

Skills & Experience

  • Understand and be able to apply our brand values;
  • To be approachable and available to assist our customers with their shopping experiences;
  • The ability to deal with the management team;
  • Enthusiasm and commitment to always provide excellent customer service;
  • Wiling to adapt and take on new challenges;
  • Strong selling skills;
  • Always presents a professional image;
  • Successfully able to handle multiple demands and competing priorities;
  • The ability to maintain professionalism under all circumstances;
  • Works effectively and efficiently alone and in the team;
  • Prepared to go extra mile when needed;
  • Seeks opportunities to be proactive;
  • Has a passion for excellent customer service;
  • Demonstrates respect and politeness and regularly exceeds customer expectations;
  • Good interpersonal and communication skills.
  • Demonstrate retail sales experience in a customer focused environment.

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

PART-TIME CHRISTMAS TEMP 10 HOURS

BOBBI BROWN MAKE UP ARTIST & SALES CONSULTANT

OVERVIEW OF ROLE

Responsible for generating sales and providing outstanding customer service.

Key Responsibilities

  1. Sales Performance
  • Create and maintain an atmosphere geared to achieving sales and profit goals
  1. Customer Service
  • Ensure you are trained in service and artistic skills as established by the company.
  • Ensure you deliver consistent, excellent service in accordance with our standards.
  • Resolve Customer issues and requests in an efficient and timely manner
  • Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
  1. Manager / Staff Relationship
  • Maintain a cohesive, cooperative work environment through your manager.
  • Manage time, establish priorities and meet goals and objectives.
  • Excellent timekeeping and punctuality
  • Maintain a communication system for the Department
  • To maximise opportunities for makeup applications
  1. Development
  • Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
  1. Administration/Operations
  • Execute new launch displays, collateral placement, etc.
  • Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
  • Help with event organizing.
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Preserve merchandising, display and counter hygiene standards and guidelines at all times.
  • Ensure that the store environment practices are safe.
  • Ensure retail partners BOBBI BROWN and MAC security policies are understood.
  • Adhere to all company policies and procedure.
  1. Adhering to and setting the example for BOBBI BROWN policies regarding customer service expectations, image and dress code and professional standards.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

PART-TIME 16-24 HOURS, WEEKDAYS OR WEEKENDS

GOODS IN ASSISTANT FOR VOISINS HOME AND VOISINS DEPARTMENT STORE

This interesting and varied role is responsible for our warehouse and goods-in process. The ideal candidate will have experience in managing stock, be comfortable with basic computer use, enjoy a fast-paced environment and work well with the larger shop floor team as well as with the goods-in team at Voisins Department Store.

Role Overview

To manage our warehouse, delivering accurate and efficient stock management service. This will include managing incoming stock, the organisation of the warehouse and clear and efficient communication with shop floor managers and administrators.

Key Responsibilities

  • Stock Arrivals: Ensure that all arriving stock is received correctly and managed in-line with defined procedures including, liaising with local shipping companies, accurate booking in of stock onto our computerized systems, cross-check deliveries against supplier paperwork, initiating claims for faulty stock and ensuring products are barcoded ready for the shop floor.
  • Storage: Ensure all storage areas are well maintained, organized and kept clear of obstructions.

Required skills

  • Experience working in a warehouse or “Goods-In” department of a retail establishment
  • Numerate & accurate
  • Ability to work on own initiative and under pressure
  • Service-oriented, focussed
  • Great communication/interpersonal skills

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

FULL TIME 37.5 HOURS

APOTHECARY SALES CONSULTANT

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Beauty department to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

  • Provide excellent customer service and surpassing customer expectations at every opportunity.
  • Be a product expert within the Apothecary and toiletries departments.
  • Identify customer needs, answer product-related questions and respond to queries on product’s price, features and benefits.
  • Capture customer data, expand the Loyalty database and encourage customer loyalty.
  • Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • Walk the extra mile for all Beauty customers.

Driving the Sales:

  • Maximise every selling opportunity to achieve store sales targets.
  • Optimise product knowledge to the best advantage in recommending products in order to provide second-to-none customer service and maximise selling opportunities.
  • Develop Link selling skills to ensure that we are encouraging our customers at every opportunity to purchase more products.

Maintaining Company Standards:

  • Enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • Adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

  • Attend and participate in store meetings and training sessions as required by your manager;
  • Good communication with your colleagues and management;
  • Be a team player and be open to constructive feedback;
  • Help and support to other colleagues when needed or asked by the managers.
  • Be flexible with hours, projects and duties and be willing to work in all areas of the beauty department and spa. For the right candidate, part time hours may be considered. 

Skills

  • Level 1 – Level 3 in Beauty Therapy preferred
  • Passion for skin care and skin care products
  • Excellent customer service skills
  • Ability to drive sales and achieve targets
  • Excellent communication skills
  • Multitasking
  • Team player
  • Experience within Beauty and/or Retail industry would be a bonus

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

PART TIME 15 HOURS

WOMENSWEAR SALES CONSULTANT

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Womenswear to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To ensure that all customers’ requests are completed efficiently and on time.
  • To take every opportunity to promote the store’s loyalty programme with our customers.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all Womenswear customers.

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.
  • To offer help and support to other colleagues when needed or asked by the managers.

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

FULL TIME 37.5 HOURS

LINGERIE SALES CONSULTANT/FITTER

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Lingerie Department to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To take every opportunity to capture customer data in order to expand the Lingerie database and encourage customer loyalty.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk extra mile for all Lingerie customers.

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To proactively engage with Voisins customers and respond effectively.
  • To connect with multiple customers and encourage them to try on bras and product.
  • To demonstrate expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room.
  • To provide customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting.
  • To introduce customers to bras and follow up while they are in the fitting room.
  • To take initiative to understand the bra business and to offer suggestions on how the store can drive bra growth.
  • To participate in bra sales goal setting with manager and to track individual and team performance towards the goal.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
  • To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

15 Hours Part-time, Temporary

MAC MAKE UP ARTIST SALES CONSULTANT

Role Overview

Responsible for generating sales and perform outstanding customer service.

Key Responsibilities

  1. Sales Performance
  • Create and maintain an atmosphere geared to achieving sales and profit goals
  1. Customer Service
  • Ensure you are trained in service and artistic skills as established by the company.
  • Ensure you deliver consistent, excellent service in accordance with our standards.
  • Resolve Customer issues and requests in an efficient and timely manner
  • Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
  1. Manager / Staff Relationship
  • Maintain a cohesive, cooperative work environment through your manager.
  • Manage time, establish priorities and meet goals and objectives.
  • Excellent timekeeping and punctuality
  • Maintain a communication system for the Department
  • To maximise opportunities for makeup applications
  1. Development
  • Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
  1. Administration/Operations
  • Execute new launch displays, collateral placement, etc.
  • Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
  • Help with event organizing.
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Preserve merchandising, display and counter hygiene standards and guidelines at all times.
  • Ensure that the store environment practices are safe.
  • Ensure retail partners BOBBI BROWN and MAC security policies are understood.
  • Adhere to all company policies and procedure
    1. Adhering to and setting the example for M·A·C policies regarding customer service expectations, image and dress code and M·A·C’s professional standards.

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

37.5 Hours Per Week

CAFÉ ASSISTANT

Role Purpose

To support the daily operations of Voisins Kitchen. To create a vibrant and welcoming atmosphere for all visitors. To maintain a high standard of customer service with a friendly and polite attitude at all times.

Key Responsibilities 

  • To assist with the preparation of meals
  • To prepare and serve beverages to customers
  • To ensure good knowledge of the menu and be able to recommend dishes to the customers
  • To ensure the café is presented to a high standard throughout the day and carry out cleaning as and when required
  • To use the till, serve customers and cash up at the end of service
  • To raise any issues, customer suggestions and complaints to the Head Chef
  • To ensure that the kitchen and service areas are clean and tidy
  • To assist with waste removal and washing up
  • To ensure that all health and safety regulations and store policies are adhered to at all times
  • To complete any administration as requested including food temperatures, wastage and cleaning schedules
  • To check stock levels and replenish when necessary
  • To assist in the effective management of stock and portion control
  • To assist with the ordering and deliveries as required

Required skills

  • Excellent communication skills
  • Excellent customer service skills
  • Good levels of literacy and numeracy
  • Ability to use the till
  • Quick learner
  • Team player
  • Flexibility to work extra shifts as and when required
  • Experience in the catering industry and basic knowledge of food hygiene and Health & Safety would be a bonus but we can offer relevant training to the right candidate.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

37.5 Hours Per Week

Tommy Hilfiger and Calvin Klein Concession Supervisor

We are currently looking for a Concession Supervisor to join our store team.

Role Overview

To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures. To play a key role in achieving the brand’s standards, to lead by example, and to inspire and manage the team.

About the Brand

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

Main Duties and Responsibilities

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal & external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

Candidate’s profile

  • You will have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You will have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You will be an effective communicator with the ability to build relationships with ease.
  • You will be a team player who recognises and celebrates the contributions and achievements of others.
  • You will be confident in giving feedback that promotes positive behavioural change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You will approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.
  • You will take every opportunity to promote the store’s loyalty programme with our customers.
  • You will be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.
  • You will attend and participate in store meetings and training sessions as required by the Store Manager.
  • You will offer help and support to other colleagues when needed or asked by the managers.
  • You will contribute to a diverse and inclusive environment.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

37.5 Hours Per Week

TOMMY HILFIGER AND CALVIN KLEIN SALES ASSOCIATE

We are currently looking for a Sales Associate to join our in store team.

Role Overview

To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures.

About the Brand

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

Main Duties and Responsibilities 

  • Be able to demonstrate in-depth product knowledge and possess successful link selling skills to drive business.
  • Holding the ability to outfit build for customers will be essential, our Sales Associates should also be able to make further product recommendations and drive our store KPI’s.
  • Building and maintaining professional relationships with our customers, to secure regular clienteles is possible.
  • Being a Brand Ambassador and maintaining a keen interest in current fashion and market trends.
  • Ensuring shop and stock room maintenance, presentation and organisation issues are addressed in an appropriate manner.
  • Show flexibility and innovation when reacting to the changing business environment especially around peak trade.

Candidate’s Profile

  • Have previous experience within hospitality/retail
  • Be hardworking with great communication skills
  • Have an interest in Fashion/Retail
  • Ability to work in a fast paced environment with ability to multi task in high pressure environments
  • Be passionate to drive sales using our digital platforms!
  • Take every opportunity to promote the store’s loyalty programme with our customers.
  • Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.
  • Attend and participate in store meetings and training sessions as required by the Store Manager.
  • Offer help and support to other colleagues when needed or asked by the managers.
  • Contribute to a diverse and inclusive environment.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CVDownload Application

24 Hours Per Week

JOULES SALES ASSISTANT

Step into a role as a Sales Assistant working in our Jersey Concession store where you will create an amazing shopping experience. You will combine your expert understanding of the Joules products with a friendly, welcoming approach to provide exceptional customer service within the store.

What we are looking for:
As a Sales Assistant, you will be the face of Joules, where you will focus your energy on understanding the store targets and deliverables and creating a shopping experience that delivers to our customers’ needs and is unique to the Joules brand. You are keen to work as part of a team and you play your part in ensuring the retail operational standards both on the shop floor and back of house are maintained at all times. Whatever the task, you’re passionate about doing it better and realising your retail potential along the way. Candidates may need to be flexible to take on extra hours if required. Flexibility across weekdays and weekends are required.


We’ve packed each of our stores with character from the outside in, by choosing the most eccentric British buildings we can find, and from the inside out by stocking them with colourful characters who share our approach to style.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 15 November 2022.

Email CV

FULL TIME 37.5 HOURS OR PART-TIME

TECHBAR MANAGER  / SALES ADVISOR

We are looking for an enthusiastic sales advisor with team management skills to come join the team at our Voisins store Concession. We specialise in high-end mobile accessories, e-technology, health and wellbeing products, gadgets and innovative exciting new products.

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. 

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpass customer expectations at every opportunity.
  • To identify customer needs and answer all product/brand related questions. Be able to respond to queries on product’s price, features and benefits for all products featured within the TechBar Department.
  • To ensure that all customers’ requests are completed efficiently and on time.
  • To take every opportunity to promote the store’s loyalty programme with our customers.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all our customers.

Driving the Sales:

  • To maximise every selling opportunity within the TechBar Department to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

  • To attend and participate in store meetings and training sessions as required.
  • To ensure that good communication with your colleagues is maintained.
  • To offer help and support to other colleagues when needed or asked by the managers.

Candidate’s profile

We are looking to find someone who is commercially minded and can blend in well with the team. 

The role requires the successful candidate to have: 

  • excellent customer service skills
  • team management and skills
  • excellent time management
  • enthusiasm for the products
  • excellent communication skills
  • ability to demonstrate the range of products successfully
  • ability to meet the daily / weekly sales goals/targets
  • maths to be of a good standard
  • organizational skills and a keen eye for detail are imperative, as there is an emphasis to present and merchandise the space beautifully in a premium retail environment
  • previous experience within a fast-paced retail environment would be an advantage 

The ideal candidate should have experience in team management and sales, be organised and able to maintain stocks for products, be an excellent communicator at all levels, be able to prioritise and keep up with a fast paced retail environment, be a team player, have a can do attitude and be available to work full-time which will include some weekends.

 

If you are interested in applying for the position, please contact [email protected] with a cover letter and a CV. Closing date for this role is 30 November 2022.

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37.5 or 30 HOURS PER WEEK

Dermalogica Business Account Manager

We are currently looking for a Business Account Manager to join our Dermalogica Team.

Role Overview 

A Dermalogica Business Account Manager is at the true heart of where these results happen in our Business. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to have their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have. You will lead by example and show case your expert product knowledge and the passion to make a difference will you be successful. You will drive new business opportunities and think outside the box.

Main Duties and Responsibilities

  • Business driver 
    You will drive retail growth month on month, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs. You will drive events in store with both on counter activity & masterclasses along with digital services and events to drive new customers to the business and brand.
  • Professionalism
    You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

As a successful Business Account Manager, there are certain skills and abilities which will allow you to thrive in your role at Dermalogica.  

You are a confident, proactive individual and you pride yourself on delivering exceptional customer service every day. 

You are an experienced managerwithin the retail industry. You know what good looks like and this gives you the confidence to recruitthe best retail skin therapists to your business.

You are competitive and target driven which pushes you to achieve to the best of your ability, whilst always keeping in mind your career goals and aspirations. 

You are business focussed and are always looking for opportunities to increase profit for your store.

You are well organisedand a true professionalin everything you do.

As a Level 3 therapist, you are client centric and will always go above and beyond for each individual customer. 

You are immaculately groomed, taking pride in your appearance and you represent our Dermalogica tribe with a smile every day.

 

skills and experience 

  • You will already have the education that Dermalogica can then build on and develop further. This is will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical ….. This is an absolute ESSENTIALso that we can ensure that the standards of our Therapists are consistent.
  • You will have at least 2 years management experience, ideally within a retail environment.
  • You will be an outgoing, creative thinker who has the ability to create theatre at the counter to really inspire and draw our customers to us.
  • You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.

What is in it for you? 

 You can only work at your best when you are set up to succeed – The Dermalogica Education programme is world renowned and you will benefit from a fantastic experience at Head office where you will learn all about the brand, the products and how to be successful in your new role. This education is ongoing throughout your

  • employment and you have the opportunity to gain industry recognised certificates in skin health as part of your employment.
  • Your personal achievements will be celebrated and recognised through the company.
  • You will receive an uncapped monthly commission and bonus structure, which will really reward you for all your hard work and achievements.
  • You receive exclusive access to new product launches before they hit the shelves so that you can experience the products first hand.
  • You will also receive a monthly product allocation, so you can ensure you are living and breathing the Dermalogica way and can take pride in being a true ambassador. You can showcase the results of our incredible products every day.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is 15 November 2022.

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37.5 or 30 hours Per Week

Charlotte Tilbury Retail Artist

We are currently looking for a Retail Artist to join our Charlotte Tilbury Team.

A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce – our Retail Artist’ drive targets through promoting customer centricity and showcasing exceptional artistry; always striving to embrace the challenge!

Accountabilities

Strive to achieve and exceed personal sales goals including company specific KPI’s and monetary targets.

Giving MAGIC experience to every customer through making a good first impressions, asking tailored questions, giving red carpet service, inspiring close, create a lasting impression

Be inspired and inspiring by demonstrating confidence and always looking to develop and grow your skills and knowledge

Being an active support and for counter events, new counter launches and sharing ideas.

Working as part of a winning team to achieve and exceed team and counter targets

Create brand awareness by sharing the magic, demonstrating strong product knowledge, and creating exceptional and memorable customer experience.

Track personal performance and productivity on a daily, weekly, and monthly basis

Be proactive in booking appointments and maximizing every consultation by boosting confidence in others

Take every opportunity to extend the in-store customer experience, driving the customer database for customer loyalty.

Lead by example with immaculate grooming standards consistently, in accordance with the Charlotte Tilbury grooming guidelines

Demonstrate a positive and cooperative approach towards your work and your colleagues

 

The Person

Shake It Up

  • Embraces the impossible and makes things happen.
  • You will need a passion for service, target and results driven, personable and approachable able to build rapport quick.
  • A self-starter and able to motivate oneself and others, able to work individually and as part of a team
  • Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
  • Shaking it up through achieving counter targets, participating in on counter events and creating Tilbury theatre

Win Together

  • Work collaboratively to achieve and exceed team and counter targets
  • Goes beyond the full call of duty, striving to do your best every time, putting the customer first and doing your utmost to delight them.
  • Creates a positive and encouraging environment in which people want to do their best, empowers others; invites input from each person and shares ownership and visibility
  • Is someone people like working for with. Strives to continuously work well both individually but also as a team
  • Working towards our steps on the star development pathway.
  • Refer friends for recruitment, seeking exceptional talent.

Share the Magic

  • Create brand awareness through the sharing and demonstration of strong product knowledge
  • Always protect the creative aesthetic of our brand whilst also always thinking of how to make our efforts commercially successful.
  • Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making emotional connections with our customers.

Embrace the challenge

  • Helps to generate new and unique ideas; adding valuable, inspirational and original input to both creative brainstorms and idea-generating situations.
  • Is good at bringing the creative ideas of others to market while recognizing their contribution; has good judgement about which ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the market place.
  • Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and evolve as necessary, can handle risk and uncertainty.

 

If you are interested in applying for the position, please contact [email protected] with a CV and cover letter. Closing date for this role is 15 November 2022.

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Working at Voisins