Voisins Home – Supervisor (full or part time)

This is an exciting opportunity to join Voisins Home – our one stop destination for our customer’s home as a Supervisor.

The hours for the role are flexible, please include your availability within your CV or cover letter, your working pattern can be discussed at interview.

Supervise the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, ensuring that the store meets its sales targets, and develops customer loyalty.  Support the management team to maximise profit whilst maintaining the Voisins values.

Main Duties and Responsibilities

• Supervise the team to optimise the customer experience as part of Voisins multi-channel strategy
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising
• Maintain open communication up and down within the store, across to other departments and ultimately the customer
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
• Driving sales on the shop floor in the absence of the Department Manager – optimising sales and customer service at all times
• Supervise the team to ensure adherence within the store of all company policies and procedures, as per our handbook
• Maintain awareness of health and safety compliance.  Understand responsibility to escalate any problems to the management team

Qualifications/ Skill Set Required

• Retail or service industry experience
• A passions for homewares and cooking products
• Excellent communication skills
• Ability to work within a team
• Proven selling skills
• Confidence
• Understanding of our customer base and their expectations