Bobbi Brown – Retail Artist Manager

Role Overview

Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern. Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves.

As a Retail Artist Manager you will be an ambassador for the brand by customising the Bobbi Brown experience for each consumer to fit their personal needs and preferences.

You will consistently drive sales through excellent customer service and product knowledge and you will ensure the brand objectives are delivered.

You will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand.

You will also represent the Voisins Department Store to the highest standards in all daily activities.

The ideal candidate should have:

• Proven retail experience preferably within cosmetics
• Strong communication skills for interacting with customers and your team
• Passion for the beauty industry and its trends
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets and sales analysis
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of achieving sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Main Duties and Responsibilities

Customer Service:

• To provide excellent customer service and surpassing customer expectations at every opportunity.
• To provide personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist.
• To take every opportunity to promote the store’s loyalty programme with our customers.
• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
• To be prepared to walk the extra mile for all our customers.

Driving the Sales:

• To maximise every selling opportunity and to support your team in achieving sales targets.
• Develop and execute a compelling events strategy for the counter

Maintaining Company’s Standards:

• To deliver the ultimate Bobbi experience to each customer by implementing strategy, creating events that reflect the Bobbi philosophy and ensuring that all aspects of the counter run smoothly.
• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

• To ensure that your team of Retail Artists are performing to the best of their abilities by motivating and leading by example.
• To attend and participate in store meetings and training sessions.
• To deliver training to your team as per the brand’s guidelines and the Voisins Department Store’s training programme.
• To ensure that good communication with your team and colleagues in other departments is maintained.
• To create strong positive working relationships with your team to fuel a friendly and inviting atmosphere.