Lifestyle Supervisor

About the Department

This is an exciting opportunity to join our new Lifestyle department which includes Jewellery, Sunglasses, Home Fragrance and Joules. You’ll be integral in educating our team and customers about the current and new unique brands we offer, and how they complement our other departments.

Role Overview

Supervise the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, ensuring that the store meets its sales targets, and develops customer loyalty.  Support the management team to maximise profit whilst maintaining the Voisins values.

Main Duties and Responsibilities

• Supervise the team to optimise the customer experience as part of Voisins multi-channel strategy
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised
• Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising
• Maintain open communication up and down within the store, across to other departments and ultimately the customer
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
• Driving sales on the shop floor in the absence of the Department Manager – optimising sales and customer service at all times
• Supervise the team to ensure adherence within the store of all company policies and procedures, as per our handbook
• Maintain awareness of health and safety compliance.  Understand responsibility to escalate any problems to the management team

About you

• You will have retail or service industry experience
• You will have excellent communication skills
• You will be a team player who recognises and celebrates the contributions and achievements of others
• You will have proven selling skills
• You will be confident in giving feedback that promotes positive behavioural change
• You will work well with change, being able to quickly adapt and work with pace.