Terms & Conditions


Welcome to the Terms and Conditions of the website of Voisins Department Store Limited (Voisins), www.voisins.com (the “Website”).

These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an Order you agree to be bound by the Terms and Conditions set out below in their entirety. Please read carefully before placing any Order. If you do not accept these Terms and Conditions in their entirety, please do not continue to use this Website.

These Terms and Conditions shall be effective as of 19 November 2014.

Please note that where Voisins has third party providers for payments and/or delivery, their specific terms and conditions will apply where applicable.

All Contracts formed through this Website shall be in accordance with and subject to Jersey law.

Nothing in these Terms and Conditions shall be deemed to affect your statutory rights.


The following terminology applies to these Terms and Conditions:

“Cancellation Notice”

Notice provided by the Customer by e-mail to Voisins that they wish to cancel the Contract and return Products purchased under that Contract.

“Cancellation Period”

7 working days beginning the day after the Customer’s receipt of the Products purchased under the Contract.


Any contract formed through this Website between the Customer and Voisins, which shall incorporate the Terms and Conditions.

“Contract Price”

The price paid for the Products by the Consumer under the Contract, not including the cost of delivery.


Small data files which the Website places on the Customer’s computer hard drive or other mobile or handheld device to store information about the Customer’s shopping session and to identify and track their web browser.

“Customer”, “you”

The person accessing this Website and accepting the Terms and Conditions.

“Dispatch Confirmation E-mail”

An e-mail sent to the Customer by Voisins confirming the dispatch of the Order to the Customer.

“Faulty Products”

Products delivered to the Customer following their placing of an Order on the Website which are either faulty or do not conform with the terms of the Contract within 6 months of delivery.


The Customer’s placing of Products in their shopping basket and provision of payment for those Products, constituting an offer to Voisins to purchase those Products.

“Order Confirmation E-mail”

An e-mail sent to the Customer by Voisins confirming Voisins’ receipt of the Order and details about the Order.


Either the Customer or Voisins.


Both the Customer and Voisins.

“Personal Information”

Including but not limited to the Customer’s name, e-mail address, billing address, delivery address, telephone number, product selections and encrypted password.
We do not collect or store credit card or other payment information.

“Privacy Policy”

Voisins’ privacy policy located at https://www.voisins.com/privacy-policy, which is incorporated into the Terms and Conditions.


Goods displayed for sale on the Website.


The process whereby the Customer creates a personal account on the Website by inputting Personal Information.

“User Information”

Information about the Customer’s location and use of the Website, including but not limited to their URL, IP address, browser type, the country and telephone area code where their computer is located and the pages of the Website that were viewed during their visit.


Voisins Department Store Limited, 26-32 King Street, St Helier, Jersey, JE4 8NF, Jersey company registration number 108372.


The website located at www.voisins.com or any subsequent URL which may replace it.

2.2       Any use of the above terminology in the singular or plural is taken as interchangeable and therefore as referring to the same.


You, the Customer, agree that all Personal Information that you provide is accurate and complete in all respects.

You will not impersonate another individual or use any details that you are not authorised to use.

You must have an e-mail address to register with and use the Website. By registering with Voisins, you agree that Voisins shall use e-mail as the principal means of communication with you for any matters regarding your Order.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Voisins shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Voisins’ Rights

Voisins retains the right to alter, temporarily withdraw or modify the Website without the need of prior notification.

Voisins reserves the right to change these Terms and Conditions from time to time as it sees fit and your continued use of the Website will signify your acceptance of any adjustment to these terms.

Voisins retains the right to refuse service to any consumer, company or business.

The Contract

When you make an Order, you will be sent an Order Confirmation E-mail.

Voisins shall supply to you in the Order Confirmation E-mail such information as required by the Distance Selling (Jersey) Law 2007.

The Contract is concluded when Voisins dispatches the Products to you and sends you the Dispatch Confirmation E-mail. Without affecting your rights of cancellation set out in sections 7 and 8, you can cancel your Order at no cost at any time before receipt of the Dispatch Confirmation E-mail by notifying Voisins by e-mail (see section 17 for contact information).

All Products advertised are subject to availability. Voisins will endeavour to ensure that all information and Product pricing is accurate at the time of purchase. If an error occurs, Voisins retains the right to cancel the Contract and enter into a fresh Contract with you for identical Products with amended pricing and incorporating identical Terms and Conditions.


Voisins accepts Maestro, MasterCard, Solo, Switch, Visa Electron and Visa as methods of payment. Please see FAQs for details.

All Products supplied to you remain the property of Voisins until it has received final payment of all sums owing in respect of those Products.


If you are entering into the Contract as a customer, you can cancel the Contract for any reason by sending Voisins a Cancellation Notice before the expiry of the Cancellation Period.

Products must be returned to Voisins at 26-32 King Street, St Helier, Jersey, JE4 8NF, in person or by post. The returned Products must be received by Voisins within 28 days of the Cancellation Notice. You shall be responsible for bearing the cost of return of all Products, save for Faulty Products (see section 8).

If you fail to return Products for which you have been refunded, Voisins may collect them and charge you for the direct cost of collection.

You have a duty to retain possession of all Products which are to be returned and to take reasonable care of them. You must send the Products at your own risk to Voisins, ensuring that the Products are packaged adequately to protect against damage. If your failure to take reasonable care of the Products results in damage or deterioration, you will be liable to Voisins for the reduction in value of the Products.

Voisins will not accept for return any Products which are damaged, have broken seals or are otherwise not as new, but for Faulty Products, although it is acceptable that you may open the outer packaging to inspect the Products.

In the interest of hygiene, hosiery, lingerie and bedding cannot be returned, unless they have remained in their original wrapping unworn and unused or are Faulty Products (see section 8).

Where the Cancellation Notice is received by Voisins within the Cancellation Period, Voisins shall reimburse you the Contract Price of the returned Products within the period of 30 days from receipt of the Cancellation Notice.


If you are entering into the Contract as a consumer and Voisins supplies you with a Faulty Product, you have additional rights and remedies under The Supply of Goods and Services (Jersey) Law 2009.

If you wish to return a Faulty Product, you must send Voisins a Cancellation Notice as soon as possible on discovery that you have received a Faulty Product, or at the latest within 6 months of receipt of the Faulty Product.

Faulty Products must be returned to Voisins at 26-32 King Street, St Helier, Jersey, JE4 8NF, in person or by post.  The returned Faulty Products must be received by Voisins within 28 days of the Cancellation Notice.

Voisins may repair or provide replacement for a Faulty Product if it is practicable to do so. You must allow Voisins a reasonable time to carry out any repairs or to provide replacement. Alternatively, Voisins may offer you a discount off the Contract Price of the Faulty Product.

If you prefer, you may choose instead to rescind the Contract. Voisins shall reimburse you the Contract Price of the Faulty Product within the period of 30 days from the Cancellation Notice. Any reimbursement Voisins makes to you may be reduced to take account of the use that you have had of the goods since they were delivered to you.

Voisins shall reimburse you for the cost of return of any Faulty Products within the period of 30 days from the Cancellation Notice, where you have provided a valid postage receipt.

If the Products are found to have been damaged by yourself after delivery, Voisins will contact you to inform you and discuss this. It is your responsibility to arrange collection of any unauthorised returns from our premises. Accordingly, Voisins reserves the right to return these Products to you at your cost. Voisins will not refund either the initial cost of delivery to you or the cost of returning the Products to Voisins.


Any refunds given to you by Voisins will be made to the credit or debit card account which was charged when you placed your Order.


You may not create an unauthorised link to any page of this Website. If you do create a link to a page of this Website you do so at your own risk and the exclusions and limitations contained in these Terms and Conditions will apply to your use of this Website by linking to it.

The Website may contain links to other websites or services. You should note that Voisins is in no way responsible for the content or privacy policies these websites or services may have in place and advise that you use caution and refer to the particular privacy statements and terms of these websites.


Voisins is a registered data controller under the Data Protection (Jersey) Law 2005 (the “2005 Law”) and complies with the standards, procedures and requirements laid down in the 2005 Law to ensure that the Personal Information you provide is kept secure and processed fairly and lawfully.

The Terms and Conditions incorporate Voisins’ Privacy Policy, available at https://www.voisins.com/privacy-policy. When you use this Website, you agree to use it subject to the terms of the Privacy Policy.


The Website uses Cookies to keep track of your current shopping session and to personalise your online experience. If you do not accept Cookies you will be unable to use this Website.


This Website and all of its contents are owned by or licensed to Voisins. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Voisins’ prior written consent must be obtained before the Website or its contents are used for any other purpose. Unlawful reproduction may result in legal action.


Whilst every effort will be made to keep any delivery date, time of delivery shall not be of the essence. Voisins shall not be liable for any consequential loss incurred by you or any other person, company or business arising directly or indirectly out of any failure to meet any estimated delivery date.

Voisins’ liability is limited to the Contract Price. Voisins accepts no responsibility for any additional loss, direct or indirect, caused to you for providing Faulty Products.

Voisins shall not be liable for any claims, liability, damages, losses, costs and expenses arising out of any breach of the Terms and Conditions made by you.

To the fullest extent permitted by law, Voisins excludes all liability for damages arising out of or in connection with your use of this Website including, without limitation, direct loss, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. You are advised to take all appropriate safeguards before downloading information or images from the Website.


Neither Party shall be liable to the other for any failure to perform any obligation under any Contract which is due to an event beyond the control of such Party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside our control, which causes the termination of any Contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any Contract contained herein.


Failure by Voisins to insist upon strict performance of any provision of these Terms and Conditions under any Contract or the failure by Voisins to exercise any right or remedy to which it is entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of your obligations under any Contract. No waiver of any of the provisions of these Terms and Conditions in any Contract shall be effective unless it is expressly stated to be such and signed by both Parties.


Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.


All queries should unless otherwise stated be directed either by e-mail to [email protected] or by letter to Voisins Department Store Ltd, 26-32 King Street, St Helier, Jersey, JE4 8NF.