The White Company - Assistant Manager

Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white,
designer-quality items for the home that were not only exceptional quality, but also outstanding value for
money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of
everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing
multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online
business.
Our Role
As an Assistant Manager for The White Company, you will play a key role in supporting the Manager and assuming
responsibility for your store as required.
What you’ll be doing
• Maximise contribution by helping to achieve budget sales and controlling costs.
• Assist the Manager in managing store costs without jeopardising stores objectives.
• Assist with training, development and motivation of staff in order to achieve highest possible levels of
customer service and performance.
• Manage the customer experience
• Manage customer queries and complaints in a timely and efficient manner.
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of
the brand.
• Maintain open communication up and down within the store, across to other departments and ultimately
the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and
procedures manual.
• Responsible within the store for health and safety compliance.
The skills & experience that you’ll need
• Supervisory experience
• Exposure to your current stores KPI’s and objectives with an understanding of how they are performing
• Retail or service industry experience
• People management
• Communication
• Interpersonal
• Self-motivated
• Commercial awareness
• Problem solving
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a
diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to
work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is
respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and
selection process.
We'd love you to join us on our journey.
PRIDE – in everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the
best of themselves to work and have fun with it. We need people who are passionate about offering
impeccable service to customers and colleagues
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes
more efficient. We value people who use their industry knowledge to support the success of the team, and
those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems.
We encourage everyone, no matter how junior, to share their ideas and have a voice
D – Dedication – We look for people who want to go above and beyond for their team and the business. We
love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive
approach. We need team members who are supportive, respectful – people who share ideas and support
team wellbeing


Head of Administration.

We are seeking a Head of Administration.

This is a senior position within the business, reporting to the Chairman.

The role involves working closely with the company Assistant Accountant and leading a small team to operate the main accounting functions of the business, oversee stock management and provide management information.

The successful candidate will have good people management skills, experience of retail accounting and possess an understanding of IT systems to be able to identify efficiencies by developing or introducing digital systems.

For more information and a full job description please e mail [email protected]

A competitive package is offered for the successful candidate.


Concession Manager - River Island

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do.  Progression here can take you in all kinds of directions.

This is what a career at River Island is like.  And this is where yours starts.

What We Are Looking For...

  • Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
  • Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
  • Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
  • Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
  • Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
  • Be a great communicator across all levels
  • Have great leadership skills
  • Be passionate about delivering a world class experience to our customers
  • Have previous experience at Manager level or be an experienced Deputy Manager looking for your next step up

Kiehl's Counter Manager

Kiehl’s

Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are a fast-growing brand with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

This is an incredible opportunity to develop your already strong business acumen, apply creativity to your business model and as a result drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter and you thrive working independently as a Solo Account Manager.

You demonstrate agility and resilience with your proven experience working in a fast-paced retail environment. Passionate about exceptional service you inspire and drive your team to shared success while offering a world class experience for our diverse customer base.

You’ll have the opportunity to attend Kiehl’s training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Business manager, Boutique management or Area Manager.

Mission: To lead and to drive the counter to achieve store business objectives.

 To be successful you have…

  • Excellent business acumen including sales analysis, inventory management and organising staffing
  • Proven success achieving personal sales targets while leading a team to achieve and exceed their targets.
  • Develop and coach the team on counter to perform at the best of their ability and work on their personal development
  • Experience delivering on counter events as well as the initiative to create events to drive your business in the community and store
  • Embrace digital business tools and be an ambassador for these within your team
  • Identify business strengths at store level and use initiative to coordinate with retail and training team for actions to maximise selling opportunities
  • Devise retention strategies for the individuals on counter
  • Develop positive relationships with department store floor managers and head office.
  • Be a brand ambassador with your attitude, eventing and on-brand grooming.
  • Convey passion and master storytelling to our clients
  • Connect with our clients by providing good solutions and after sales/clienteling.
  • Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day).

Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet.

You’ll have the opportunity to learn new skills through our unique training and development programs, as well as receiving a competitive salary package and excellent benefits, including amazing discounts.