Clarins Beauty Coach - 20 hours
We have a new opportunity for a Beauty Coach to join us in Voisins Department Stores' Beauty Hall
The Beauty Coach is an Ambassador of the brand’s uniqueness. They provide Clarins “unlimited” customer experience, listening to their concerns, giving relevant beauty advice and making each client feel their best.
In this role you will be working to achieve individual objectives as well as participating in team targets. You will be planning and implementing counter events and activities, maximizing new launches, and establishing and maintaining a client base.
Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them.
You don’t need to have worked in beauty before, but you’ll need passion for skincare and make-up, an exceptional approach to customer service, and be ready to go the extra mile to make someone’s day.
Young Fashion Sales Consultant 25 hours per week
JOB DESCRIPTION
Job Title: SALES CONSULTANT– 25 HOURS PER WEEK (5 hours per day - 5 days out of 7 )
Department: FORWARD FASHION DEPARTMENT
Reports to: WOMENSWEAR MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Womenswear to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To ensure that all customers’ requests are completed efficiently and on time.
- To take every opportunity to promote the store’s loyalty programme with our customers.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all Womenswear customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- To offer help and support to other colleagues when needed or asked by the managers.
Charlotte Tilbury Retail Artist
This role can be full time (37.5) or part time (25 hours)
The Role
A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce –
our Retail Artist’s drive targets through promoting customer centricity and showcasing exceptional
artistry; always striving to embrace the challenge!
Accountabilities
Strive to achieve and exceed personal sales goals including company specific KPI’s and
monetary targets.
Giving MAGIC experience to every customer through making a good first impressions,
asking tailored questions, giving red carpet service, inspiring close, create a lasting
impression
Be inspired and inspiring by demonstrating confidence and always looking to develop
and grow your skills and knowledge
Being an active support and for counter events, new counter launches and sharing ideas.
Working as part of a winning team to achieve and exceed team and counter targets
Create brand awareness by sharing the magic; demonstrating strong product knowledge
and creating exceptional and memorable customer experience.
Track personal performance and productivity on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation by boosting
confidence in others
Take every opportunity to extend the in-store customer experience; driving the
customer database for customer loyalty.
Lead by example with immaculate grooming standards consistently, in accordance with
the Charlotte Tilbury grooming guidelines
Demonstrate a positive and cooperative approach towards your work and your
colleagues
The Person
Shake It Up
Embraces the impossible and makes things happen.
You will need a passion for service, target and results driven, personable and approachable able to
build rapport quick.
A self-starter and able to motivate oneself and others, able to work individually and as part of a team
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Shaking it up through achieving counter targets, participating in on counter events and creating
Tilbury theatre
Win Together
Work collaboratively to achieve and exceed team and counter targets
Goes beyond the full call of duty, striving to do your best every time, putting the customer first and
doing your utmost to delight them.
Creates a positive and encouraging environment in which people want to do their best, empowers
others; invites input from each person and shares ownership and visibility
Is someone people like working for with. Strives to continuously work well both individually but also
as a team
Working towards our steps on the star development pathway.
Refer friends for recruitment, seeking exceptional talent.
Share the Magic
Create brand awareness through the sharing and demonstration of strong product knowledge
Always protect the creative aesthetic of our brand whilst also always thinking of how to make our
efforts commercially successful.
Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making
emotional connections with our customers.
Embrace the challenge
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Is good at bringing the creative ideas of others to market while recognizing their contribution; has
good judgement about which ideas and suggestions will work; has a sense about managing the
creative process of others; can facilitate effective brainstorming; can project how potential ideas may
play out in the market place.
Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an
agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and
evolve as necessary, can handle risk and uncertainty
