Bobbi Brown Make up Artist and Sales Consultant
BOBBI BROWN MAKE UP ARTIST & SALES CONSULTANT
Full time 37.5 hours
REPORTING TO BEAUTY DEPARTMENT MANAGER
OVERVIEW OF ROLE
Responsible for generating sales and providing outstanding customer service.
Responsibilities:
Sales Performance
- Create and maintain an atmosphere geared to achieving sales and profit goals
Customer Service
- Ensure you are trained in service and artistic skills as established by the company.
- Ensure you deliver consistent, excellent service in accordance with our standards.
- Resolve Customer issues and requests in an efficient and timely manner
- Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
- Manager / Staff Relationship
- Maintain a cohesive, cooperative work environment through your manager.
- Manage time, establish priorities and meet goals and objectives.
- Excellent timekeeping and punctuality
- Maintain a communication system for the Department
- To maximise opportunities for makeup applications
- Development
- Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
Administration/Operations
- Execute new launch displays, collateral placement, etc.
- Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
- Help with event organizing.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Ensure that the store environment practices are safe.
- Ensure retail partners BOBBI BROWN and MAC security policies are understood.
- Adhere to all company policies and procedure.
- Adhering to and setting the example for BOBBI BROWN policies regarding customer service expectations, image and dress code and professional standards.
Beauty Sales Consultant - Full Time
Are you passionate about beauty and skincare? Whether you’re a skincare guru or a makeup enthusiast, there’s a place for you at Voisins!
We’re looking for a Sales Consultant to join our Beauty Department and support across multiple brands including, Bobbi Brown, Kiehls, Sisley and our fragrance bar.
You'll work 5 days out of 7 from 9am to 5.30pm.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To take every opportunity to capture customer data in order to expand the Beauty database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk extra mile for all Beauty customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.