Bobbi Brown Make up Artist and Sales Consultant

BOBBI BROWN MAKE UP ARTIST & SALES CONSULTANT

Full time 37.5 hours

REPORTING TO BEAUTY DEPARTMENT MANAGER

 

OVERVIEW OF ROLE

Responsible for generating sales and providing outstanding customer service.

Responsibilities:

 Sales Performance

  • Create and maintain an atmosphere geared to achieving sales and profit goals

 Customer Service

  • Ensure you are trained in service and artistic skills as established by the company.
  • Ensure you deliver consistent, excellent service in accordance with our standards.
  • Resolve Customer issues and requests in an efficient and timely manner
  • Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
  1. Manager / Staff Relationship
  • Maintain a cohesive, cooperative work environment through your manager.
  • Manage time, establish priorities and meet goals and objectives.
  • Excellent timekeeping and punctuality
  • Maintain a communication system for the Department
  • To maximise opportunities for makeup applications
  1. Development
  • Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times

 Administration/Operations

  • Execute new launch displays, collateral placement, etc.
  • Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
  • Help with event organizing.
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Preserve merchandising, display and counter hygiene standards and guidelines at all times.
  • Ensure that the store environment practices are safe.
  • Ensure retail partners BOBBI BROWN and MAC security policies are understood.
  • Adhere to all company policies and procedure.
  1. Adhering to and setting the example for BOBBI BROWN policies regarding customer service expectations, image and dress code and professional standards.

 


Beauty Sales Consultant - Full Time

Are you passionate about beauty and skincare? Whether you’re a skincare guru or a makeup enthusiast, there’s a place for you at Voisins!

We’re looking for a Sales Consultant to join our  Beauty Department and support across multiple brands including, Bobbi Brown, Kiehls, Sisley and our fragrance bar.

You'll work 5 days out of 7 from 9am to 5.30pm.

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To take every opportunity to capture customer data in order to expand the Beauty database and encourage customer loyalty.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk extra mile for all Beauty customers.

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
  • To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.