Young Fashion Sales Consultant 25 hours per week

JOB DESCRIPTION

Job Title: SALES CONSULTANT– 25 HOURS PER WEEK (5 hours per day – 5 days out of 7 )

Department: FORWARD FASHION DEPARTMENT

Reports to:  WOMENSWEAR MANAGER

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Womenswear to the highest standards in all daily activities.

Main Duties and Responsibilities

Customer Service:

• To provide excellent customer service and surpassing customer expectations at every opportunity.
• To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
• To ensure that all customers’ requests are completed efficiently and on time.
• To take every opportunity to promote the store’s loyalty programme with our customers.
• To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
• To be prepared to walk the extra mile for all Womenswear customers.

Driving the Sales:

• To maximise every selling opportunity to achieve store sales targets.
• To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.

Maintaining Company’s Standards:

• To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

Team Work:

• To attend and participate in store meetings and training sessions as required by your manager.
• To ensure that good communication with your colleagues is maintained.
• To offer help and support to other colleagues when needed or asked by the managers.