Trinny London – Business Manager

Role ​- Business Manager

Location​ – Location Based

Hours ​- 37.5 hours (5 days per week, Monday-Sunday)

 

 

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we’re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

 

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

 

The Role

 

Operations & Sales:

• Be the first point of contact for your team for your location and liaise with your Regional Sales Manager to ensure effective and open communication channels
• Drive sales success through the motivation of the team to hit daily and monthly KPI targets
• Accountability of the daily, monthly and quarterly running of your location, creating business plans to ensure the success and smooth-running of your business – ensuring retail excellence with the customer-journey at the heart of everything you do
• Own your business metrics and unlock the steps that need to be taken to manage future risks and opportunities – build your own strategy to elevate your sales performance & be entrepreneurial with proposing plans, new ideas and events and other limitless activities to unlock commercial success
• Work and liaise with host store partners and senior stakeholders, if applicable, and ensure brand compliance with policies and procedures
• Stay ahead of current retail and brand specific trends and have a sound knowledge of the customer profile
• Ensure the best customer experience is being delivered, and build brand awareness by creating lasting connections with customers
• Management of inventory and stock counts
• Responsible for the monthly rota, as well as logging payroll, sickness and time off
• Accurately follow health and safety guidance in compliance with local legislation

 

People Management & Leadership

• Lead by example – exhibit Trinny London’s values and behaviours flawlessly with your presence on the floor
• Lead your team to ensure they are meeting business objectives, targets and KPIs, and managing any underperformance, seeking support from the Training Team, your Regional Sales Manager or the People team where necessary
• Be responsible for the line management and development of your team members effectively by coaching and supporting via regular face-to-face meetings
• People planning: ongoing talent management and succession planning of the team in liaison with Retail Management & the People team
• Independently addressing employee relations issues with integrity and discretion – managing underperformance where necessary in line with performance management and informal & formal disciplinary procedures – escalating where necessary and ensuring appropriate follow up (sending and uploading relevant documentation to HR system)
• Responsible for onboarding of new starters to the team in alignment with onboarding procedures
• Continually train, coach and develop employees to ensure they can carry out their roles effectively
• Create a positive and cooperative team culture in store, driving employee engagement through team meetings and a collaborative management style; recognising and celebrating performance where necessary
• Own the end-to-end recruitment process in your store, proactively source exceptional talent and provide a great candidate experience to all applicants
• Identify the training needs of the team in collaboration with the Training Team and provide feedback about advancement in opportunity areas
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves

 

 

Requirements

 

These skills will help you go far in this role:

 

• Experience leading a high-performing team
• Passionate about makeup and skincare and the customer experience
• Experience with customer relationship management and data capture targets
• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
• Positive and can-do attitude
• Strong communication and interpersonal skills
• High level organisational skills – able to plan, prioritise and execute projects effectively
• Comfortable and motivated by working towards and exceeding targets and KPIs
• Organised, punctual and flexible to work retail hours, including bank holidays and weekends
• Experience creating business plans encompassing sales, performance, and people-related targets and KPIs