Customer Services / Admin Assistant

Customer Service/Admin Assistant– Job Description

Title – Customer Service Assistant

Hours – 37.5 hours (0900 to 1730 Monday – Friday)

Reports into Head of Administration

Summary

This role is the main point of contact for Voisins Customers by phone or email, together with supporting the Admin team.

Competencies

• Good verbal and written communicator
• Excellent attention to detail
• Time management to meet deadlines
• Organisational skiills
• Working knowledge of Word and Excel
• Prioritising skills
• Flexibility with occasional overtime to assist with the counting of the cash takings

Key Job Duties

• Answer the main switchboard and direct or answer queries as appropriate
• Maintain the petty cash till
• Monitoring/ordering change and handling cash refunds and change requests from all departments
• Take payments by phone/cheque
• Voisins Rewards/gift card/store card enquiries
• Issue of gift cards ordered online
• Process bulk gift card orders
• Draw up monthly reclaim invoices and all ad hoc invoices
• Handle lost and found property
• Issuing new option store cards/staff discount cards
• Production of letters requested by Head of Admin
• Postage of monthly statements
• Setting up new staff on systems
• Monitoring and ordering of stationery
• Filing of supplier invoices & statements
• Assisting other members of the team when necessary
• Plus any other tasks requested by the Head of Admin/Store Manager