Bobbi Brown Make up Artist and Sales Consultant

BOBBI BROWN MAKE UP ARTIST & SALES CONSULTANT

Full time 37.5 hours

REPORTING TO BEAUTY DEPARTMENT MANAGER

OVERVIEW OF ROLE

Responsible for generating sales and providing outstanding customer service.

Responsibilities:

 Sales Performance

• Create and maintain an atmosphere geared to achieving sales and profit goals

 Customer Service

• Ensure you are trained in service and artistic skills as established by the company.
• Ensure you deliver consistent, excellent service in accordance with our standards.
• Resolve Customer issues and requests in an efficient and timely manner
• Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.

3. Manager / Staff Relationship

• Maintain a cohesive, cooperative work environment through your manager.
• Manage time, establish priorities and meet goals and objectives.
• Excellent timekeeping and punctuality
• Maintain a communication system for the Department
• To maximise opportunities for makeup applications

4. Development

• Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times

 Administration/Operations

• Execute new launch displays, collateral placement, etc.
• Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
• Help with event organizing.
• Follow and implement all corporate visual presentation standards and guidelines.
• Preserve merchandising, display and counter hygiene standards and guidelines at all times.
• Ensure that the store environment practices are safe.
• Ensure retail partners BOBBI BROWN and MAC security policies are understood.
• Adhere to all company policies and procedure.

6. Adhering to and setting the example for BOBBI BROWN policies regarding customer service expectations, image and dress code and professional standards.