Sales Consultant

JOB DESCRIPTION

Job Title: SALES CONSULTANT

Hours: Full time (37.5 hours)

Department:  VARIOUS DEPARTMENTS/CONCESSIONS

Reports to:  DEPARTMENTAL MANAGER

 Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.

 

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To ensure that all customers’ requests are completed efficiently and on time.
  • To take every opportunity to capture customer data in order to expand the Voisins customer database and encourage customer loyalty.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all Voisins customers.

 

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
  • Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.

 

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

 

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.
  • To foster a team working attitude and be open to constructive feedback.
  • To offer help and support to other colleagues when needed or asked by the managers.
  • This role will support multiple departments across the store when needed.

Temporary Full Time festive Sales Consultant

We're looking for a Sales Consultant to join the Voisins team for our busy festive period from now until year end,

We are looking for someone with immediate availability who can work full time hours (7.5 hours per day , 5 days out of 7).  There will need to be some flexibility to assist with covering our late night opening hours.

Please state your availability within your cover letter.

If you’re a team player and passionate about delivering excellent customer service, this role may be the right fit for you!

Please note, our minimum age for new entrants is 16.

Candidate’s profile

  • Have previous experience within hospitality/retail
  • Be hardworking with great communication skills
  • Have an interest in Fashion/Retail
  • Ability to work in a fast paced environment with ability to multi task in high pressure environments
  • Be passionate to drive sales using our digital platforms!
  • Committed to team work and offer help and support to other colleagues when needed or asked by the managers.
  • Willing to contribute to a diverse and inclusive environment.

Main Duties and Responsibilities

  • Take every opportunity to promote the store’s loyalty programme with our customers.
  • Maximise sales and to provide excellent customer service.
  • Demonstrate in-depth product knowledge and demonstrate successful link selling skills to drive sales.
  • Build and maintain professional relationships with our customers.
  • Be a Voisins ambassador and maintain a keen interest in current fashion and market trends.
  • Ensure shop and stock room maintenance, presentation and organisation issues are addressed.
  • To enhance and maintain store standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • Show flexibility and innovation in a changing business environment especially around peak trade.
  • Follow store policies and procedures to maintain the security of stock, customer records and cash handling.
  • Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.