Customer Services / Admin Assistant
Customer Service/Admin Assistant– Job Description
Title – Customer Service Assistant
Hours – 37.5 hours (0900 to 1730 Monday – Friday)
Reports into Head of Administration
Summary
This role is the main point of contact for Voisins Customers by phone or email, together with supporting the Admin team.
Competencies
- Good verbal and written communicator
- Excellent attention to detail
- Time management to meet deadlines
- Organisational skiills
- Working knowledge of Word and Excel
- Prioritising skills
- Flexibility with occasional overtime to assist with the counting of the cash takings
Key Job Duties
- Answer the main switchboard and direct or answer queries as appropriate
- Maintain the petty cash till
- Monitoring/ordering change and handling cash refunds and change requests from all departments
- Take payments by phone/cheque
- Voisins Rewards/gift card/store card enquiries
- Issue of gift cards ordered online
- Process bulk gift card orders
- Draw up monthly reclaim invoices and all ad hoc invoices
- Handle lost and found property
- Issuing new option store cards/staff discount cards
- Production of letters requested by Head of Admin
- Postage of monthly statements
- Setting up new staff on systems
- Monitoring and ordering of stationery
- Filing of supplier invoices & statements
- Assisting other members of the team when necessary
- Plus any other tasks requested by the Head of Admin/Store Manager
Head of Administration.
We are seeking a Head of Administration.
This is a senior position within the business, reporting to the Chairman.
The role involves working closely with the company Assistant Accountant and leading a small team to operate the main accounting functions of the business, oversee stock management and provide management information.
The successful candidate will have good people management skills, experience of retail accounting and possess an understanding of IT systems to be able to identify efficiencies by developing or introducing digital systems.
For more information and a full job description please e mail [email protected]
A competitive package is offered for the successful candidate.
