Tommy Hilfiger & Calvin Klein Sales Consultant
JOB DESCRIPTION
Job Title: TOMMY HILFIGER AND CALVIN KLEIN SALES ASSOCIATE – (37.5 hours over 5 days)
Department: PVH CONCESSION
Reports to: STORE MANAGER
Role Overview
To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures.
About the Brand
Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
Main Duties and Responsibilities
- Demonstrate in-depth product knowledge and possess successful link selling skills to drive sales.
- Ability to outfit-build for customers is essential, our Sales Associates should be able to make further product recommendations and drive our store KPI’s.
- Build and maintain professional relationships with our customers and secure regular clienteles possible.
- Be a Brand Ambassador and maintain a keen interest in current fashion and market trends.
- Ensure shop and stock room maintenance, presentation and organisation issues are addressed.
- Show flexibility and innovation in a changing business environment especially around peak trade.
Candidate’s profile
- Have previous experience within hospitality/retail
- Be hardworking with great communication skills
- Have an interest in Fashion/Retail
- Ability to work in a fast paced environment with ability to multi task in high pressure environments
- Be passionate to drive sales using our digital platforms!
- Take every opportunity to promote the store’s loyalty programme with our customers.
- Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.
- Attend and participate in store meetings and training sessions as required by the Store Manager.
- Offer help and support to other colleagues when needed or asked by the managers.
- Contribute to a diverse and inclusive environment.
Food Hall Manager
Job Title: Food Hall Manager
Location: Voisins Food Hall
Reports To: Store Manager
Employment Type: Full-Time (37.5 hours)
Role Overview
As the Voisins Food Hall Manager, you will be responsible for delivering exceptional customer service, driving sales performance, and maintaining the highest standards. You will ensure the food hall operates efficiently, safely, and in alignment with the company’s values, standards, and policies. You will represent Voisins Food Hall with professionalism and pride in every aspect of the day-to-day operations.
Key Responsibilities
Customer Service
- Deliver an outstanding customer experience, consistently exceeding expectations.
- Identify customer needs and provide detailed information on product features, pricing, and contents.
- Ensure prompt and accurate fulfilment of all customer requests.
- Manage and resolve customer complaints swiftly and effectively, escalating as necessary.
- Demonstrate a customer-first mindset and a willingness to go the extra mile.
Sales & Revenue Generation
- Drive daily sales by identifying every sales opportunity.
- Leverage in-depth product knowledge to assist customers and promote additional sales.
- Implement upselling and cross-selling techniques to boost customer spend.
- Reach out to local Corporations and businesses to promote the store’s offering.
- Organise and host events in collaboration with other local businesses/departments
- Monitor sales targets and work closely with other departments to meet and exceed them.
- Support promotional initiatives and contribute to business development ideas.
Operational Standards
- Maintain Voisins’ brand image through consistent cleanliness and presentation standards.
- Oversee stock levels and inventory management to avoid wastage and shortages.
- Uphold visual merchandising standards across the department.
Key Skills required
- Ability to organise and facilitate team meetings and training sessions to ensure ongoing development of staff.
- Excellent customer service and communication skills.
- Strong organisational and problem-solving abilities.
- Ability to multitask and perform under pressure in a fast-paced environment.
- Previous experience in food retail would be an advantage.
Additional Information
- Flexibility to work weekends, evenings, and public holidays as required.
Sales Consultant - Swatch
JOB DESCRIPTION
Job Title: SALES CONSULTANT - 30 HOURS
Department: SWATCH
Reports to: DEPARTMENTAL MANAGER
Role Overview
Maximize sales and provide excellent customer service while adhering to all company standards, policies, and procedures. Represent Swatch and Voisins to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- Provide excellent customer service and surpass customer expectations at every opportunity.
- Identify customer needs and answer product-related questions. Be able to respond to queries on product’s price, features, and benefits.
- Ensure that all customers’ requests are completed efficiently and on time.
- Take every opportunity to capture customer data to expand the Swatch customer database and encourage customer loyalty.
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the management.
- Be prepared to walk the extra mile for all Swatch customers.
Driving the Sales:
- Maximise every selling opportunity to achieve store sales targets.
- Optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products to provide second-to-none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- Enhance and maintain brand standards on visual display and merchandising, cleanliness, and general housekeeping standards.
- Adhere to company/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure that good communication with your colleagues is maintained.
- Foster a team working attitude and be open to constructive feedback.
- Offer help and support to other colleagues when needed or asked by the managers.
- This role will support multiple departments across the store when needed.
Job Category: 30 hours per week (6 hours per day, over 5 days)
Job Location: Jersey
Salary: £13 per hour
The White Company - Sales Consultant Monday to Friday
Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white,
designer-quality items for the home that were not only exceptional quality, but also outstanding value for
money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of
everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing
multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online
business.
Our Role
Maximise sales and provide excellent customer service while adhering to all company standards, policies and
procedures. Represent The White Company to the highest standards in all daily activities.
What you’ll be doing
• To provide excellent customer service and surpassing customer expectations at every opportunity;
• To identify customer needs and answer product related questions. Be able to respond to queries on
product’s price, features and benefits;
• To ensure that all customers’ mail orders are completed efficiently and on time;
• To take every opportunity to capture customer data in order to expand TWC database and encourage
customer loyalty;
• To be able to resolve customer complaints promptly and successfully by investigating problems,
developing solutions and making appropriate recommendations to the management;
• To be prepared to walk extra mile for all TWC customers.
• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators;
• to optimise product knowledge to the best advantage in recommending and drawing customer’s attention
to the products in order to provide second to none customer service and maximise selling opportunities;
• “Advise and Surprise” to ensure that we are encouraging our customers at every opportunity to purchase
more products.
• To attend and participate in store meetings and training sessions as required by your manager;
• To ensure that good communication with your colleagues is maintained;
• To foster a team working attitude and be open to constructive feedback;
• To offer help and support to other colleagues when needed or asked by the managers.
• To enhance and maintain brand standards on visual display and merchandising, cleanness and general
housekeeping standards;
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee
Handbook and company’s policies and procedures;
• To follow TWC policies and procedures to maintain the security of stock, customer records and cash
handling;
• To ensure that time keeping, attendance and lateness is in line with company’s policies and procedures;
• To be aware of Health & Safety requirements in the store and communicate all potential issues risks to the
Store Manager.
The skills & experience that you’ll need
• Understand and be able to apply our brand values;
• To be approachable and available to assist our customers with their shopping experiences;
• The ability to deal with the management team;
• Enthusiasm and commitment to always provide excellent customer service;
• Willing to adapt and take on new challenges;
• Strong selling skills;
• Always presents a professional image;
• Successfully able to handle multiple demands and competing priorities;
• The ability to maintain professionalism under all circumstances;
• Works effectively and efficiently alone and in the team;
• Prepared to go extra mile when needed;
• Seeks opportunities to be proactive;
• Has a passion for excellent customer service;
• Demonstrates respect and politeness and regularly exceeds customer expectations;
• Good interpersonal and communication skills.
• Demonstrate retail sales experience in a customer focused environment.
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a
diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to
work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is
respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and
selection process.
We'd love you to join us on our journey.
PRIDE – in everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the
best of themselves to work and have fun with it. We need people who are passionate about offering
impeccable service to customers and colleagues
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes
more efficient. We value people who use their industry knowledge to support the success of the team, and
those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems.
We encourage everyone, no matter how junior, to share their ideas and have a voice
D – Dedication – We look for people who want to go above and beyond for their team and the business. We
love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive
approach. We need team members who are supportive, respectful – people who share ideas and support
team wellbeing
Customer Services / Admin Assistant
Customer Service/Admin Assistant– Job Description
Title – Customer Service Assistant
Hours – 37.5 hours (0900 to 1730 Monday – Friday)
Reports into Head of Administration
Summary
This role is the main point of contact for Voisins Customers by phone or email, together with supporting the Admin team.
Competencies
- Good verbal and written communicator
- Excellent attention to detail
- Time management to meet deadlines
- Organisational skiills
- Working knowledge of Word and Excel
- Prioritising skills
- Flexibility with occasional overtime to assist with the counting of the cash takings
Key Job Duties
- Answer the main switchboard and direct or answer queries as appropriate
- Maintain the petty cash till
- Monitoring/ordering change and handling cash refunds and change requests from all departments
- Take payments by phone/cheque
- Voisins Rewards/gift card/store card enquiries
- Issue of gift cards ordered online
- Process bulk gift card orders
- Draw up monthly reclaim invoices and all ad hoc invoices
- Handle lost and found property
- Issuing new option store cards/staff discount cards
- Production of letters requested by Head of Admin
- Postage of monthly statements
- Setting up new staff on systems
- Monitoring and ordering of stationery
- Filing of supplier invoices & statements
- Assisting other members of the team when necessary
- Plus any other tasks requested by the Head of Admin/Store Manager
Trinny London Team Leader
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role: Team Leader
Reporting to: Business Manager
As a brand representative, and leader within the team, you will lead by example and maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on not only delivering exceptional customer service and retail excellence by leveraging expert product knowledge and your experience handling smooth operations, but also supporting the team in the day-to-day running of the counter.
Customer Service Excellence
- Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale.
- Conduct personalised and comprehensive appointments utilising the Match2Me with your customers, building relationships and bringing the Trinny London journey to life by proactively identifying and addressing customers’ requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
- Begin to identify key customer demographics, returning clients, and sales trends specific to the store's location and leverage these insights to personalise service and improve customer engagement.
Team Leadership & Support
- Lead, motivate, and support your team to deliver outstanding service and meet targets and performance goals.
- Conduct regular team briefings and check-ins to align with wider counter objectives.
- Act as a source of knowledge for the team, offering guidance and support to team members throughout the day by remaining approachable and available to assist with both customer-related and operational issues.
- Conduct shop floor training with team members focusing on Products, New launches, Service, Selling Techniques and Processes.
- Support onboarding new team members sharing your knowledge and experience, feedback skill gaps to your management team and share with the training team on their visits.
- Ensure that information flows smoothly among team members with transparency and clarity, both upwards towards management and downwards to team members.
- Provide regular feedback on team performance and begin to identify and suggest training needs/gaps to management, ensuring continuous development and alignment with store goals.
Sales and Performance
- As a sales-driven, opportunity seeker, you will seek sales opportunities by engaging with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
- You will be expected to support your team to meet and exceed sales targets by actively promoting and selling makeup and skincare products through cross-selling and upselling, both individually and by identifying opportunities to elevate your team members to achieve.
Operational Standards
- Ensure that all sections on the counter are well-organised, clean, visually appealing, and sanitised to meet health and safety standards.
- Implement and maintain attractive displays to highlight featured products and promotions.
- Adhere to company policies and procedures, ensuring compliance.
- Maintain punctuality, reliability, and embodiment of Trinny London values.
Expertise & Brand Advocacy
- Consistently model professional behaviour, excellent customer service, and adherence to internal and host store policies.
- Act as a role model by showing confidence and competence in all tasks and interactions, and help team members in developing their own confidence by encouraging their involvement in decision-making and problem-solving.
- We expect you to have advanced artist techniques, with an array of application methods, with the ability and confidence to cater to diverse customer needs.
- You will have a comprehensive understanding of our products, ingredients, and their effects on different skin types.
- Aligning with our values, ‘we all wear yellow,’ you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in makeup.
About You
- Customer centric mindset - natural flair for building relationships and making customers feel valued, ensuring every interaction is personal and memorable.
- Support teams to succeed, fostering a collaborative and motivated work environment, whilst providing guidance and feedback and on-the-floor coaching to junior team members
- Sales & results driven and KPI-oriented with exceptional selling skills
- Excellent communicator, collaborator, and team player
- Passionate about makeup and customer excellence and enthusiastic to share knowledge and to support colleagues
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising and organisational skills
- Brand advocate - inspiring the team with Trinny London expertise and tailored service
Trinny London - Business Manager
Role - Business Manager
Location - Location Based
Hours - 37.5 hours (5 days per week, Monday-Sunday)
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
The Role
Operations & Sales:
- Be the first point of contact for your team for your location and liaise with your Regional Sales Manager to ensure effective and open communication channels
- Drive sales success through the motivation of the team to hit daily and monthly KPI targets
- Accountability of the daily, monthly and quarterly running of your location, creating business plans to ensure the success and smooth-running of your business - ensuring retail excellence with the customer-journey at the heart of everything you do
- Own your business metrics and unlock the steps that need to be taken to manage future risks and opportunities - build your own strategy to elevate your sales performance & be entrepreneurial with proposing plans, new ideas and events and other limitless activities to unlock commercial success
- Work and liaise with host store partners and senior stakeholders, if applicable, and ensure brand compliance with policies and procedures
- Stay ahead of current retail and brand specific trends and have a sound knowledge of the customer profile
- Ensure the best customer experience is being delivered, and build brand awareness by creating lasting connections with customers
- Management of inventory and stock counts
- Responsible for the monthly rota, as well as logging payroll, sickness and time off
- Accurately follow health and safety guidance in compliance with local legislation
People Management & Leadership
- Lead by example - exhibit Trinny London’s values and behaviours flawlessly with your presence on the floor
- Lead your team to ensure they are meeting business objectives, targets and KPIs, and managing any underperformance, seeking support from the Training Team, your Regional Sales Manager or the People team where necessary
- Be responsible for the line management and development of your team members effectively by coaching and supporting via regular face-to-face meetings
- People planning: ongoing talent management and succession planning of the team in liaison with Retail Management & the People team
- Independently addressing employee relations issues with integrity and discretion - managing underperformance where necessary in line with performance management and informal & formal disciplinary procedures - escalating where necessary and ensuring appropriate follow up (sending and uploading relevant documentation to HR system)
- Responsible for onboarding of new starters to the team in alignment with onboarding procedures
- Continually train, coach and develop employees to ensure they can carry out their roles effectively
- Create a positive and cooperative team culture in store, driving employee engagement through team meetings and a collaborative management style; recognising and celebrating performance where necessary
- Own the end-to-end recruitment process in your store, proactively source exceptional talent and provide a great candidate experience to all applicants
- Identify the training needs of the team in collaboration with the Training Team and provide feedback about advancement in opportunity areas
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
Requirements
These skills will help you go far in this role:
- Experience leading a high-performing team
- Passionate about makeup and skincare and the customer experience
- Experience with customer relationship management and data capture targets
- Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
- Positive and can-do attitude
- Strong communication and interpersonal skills
- High level organisational skills - able to plan, prioritise and execute projects effectively
- Comfortable and motivated by working towards and exceeding targets and KPIs
- Organised, punctual and flexible to work retail hours, including bank holidays and weekends
- Experience creating business plans encompassing sales, performance, and people-related targets and KPIs
Trinny London - Makeup artist ( 2 x part time roles available)
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role: Makeup Artist
As a brand representative, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert makeup product knowledge and your experience handling smooth operations.
- Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale
- As a Makeup Artist , we expect you to have advanced artist techniques, with an array of application methods, with the ability and confidence to cater to diverse customer needs. You will have a comprehensive understanding of our products, ingredients, and their effects on different skin types.
- Conduct personalised and comprehensive appointments utilising the Match2Me with your customers, building relationships and bringing the Trinny London journey to life by proactively identifying and addressing customers requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
- As a sales-driven, opportunity seeker, you will seek sales opportunities by engaging with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
- Meet and exceed sales targets by actively promoting and selling makeup and skincare products by cross-selling and upselling, both individually and in collaboration with your team
- Ensure the makeup section is well-organised, clean, and visually appealing and sanitised to meet health and safety standards
- Implement and maintain attractive displays to highlight featured products and promotions
- Aligning with our values ‘we all wear yellow’, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in makeup.
- Adhere to company policies and procedures, ensuring compliance
- Maintain punctuality, reliability and embodiment of Trinny London values
- Hold store, tribe and external events and masterclasses
- Collaborate with marketing on brand shoots where appropriate, sharing your knowledge on match2me and artistry skills.
- Keep up to date with industry trends
- Inspire your team by sharing your artistry skills and techniques
About You
- Highly skilled makeup enthusiast
- KPI & results driven
- Confident and engaging
- Exceptional selling skills
- Excellent communicator, collaborator, and team player
- Passionate about makeup and customer excellence
- Enthusiastic to share knowledge and to support colleagues
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising and organisational skills
Clarins Beauty Coach - 20 hours
We have a new opportunity for a Beauty Coach to join us in Voisins Department Stores' Beauty Hall
The Beauty Coach is an Ambassador of the brand’s uniqueness. They provide Clarins “unlimited” customer experience, listening to their concerns, giving relevant beauty advice and making each client feel their best.
In this role you will be working to achieve individual objectives as well as participating in team targets. You will be planning and implementing counter events and activities, maximizing new launches, and establishing and maintaining a client base.
Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them.
You don’t need to have worked in beauty before, but you’ll need passion for skincare and make-up, an exceptional approach to customer service, and be ready to go the extra mile to make someone’s day.
SALES CONSULTANT - MENSWEAR 25 HOURS
JOB DESCRIPTION
Job Title: MENSWEAR SALES CONSULTANT - 25 HOURS
Department: MENSWEAR DEPARTMENT
Reports to: MENSWEAR MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Menswear to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To take every opportunity to capture customer data in order to expand the Menswear database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk extra mile for all Menswear customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
