Goods In Assistant - 16 hours pw

JOB DESCRIPTION

 

Job Title: GOODS IN ASSISTANT FOR VOISINS HOME AND VOISINS DEPARTMENT STORE

 

Reports to:  Goods In Supervisor

 

This interesting and varied role is responsible for our warehouse and goods-in process. The ideal candidate will have experience in managing stock, be comfortable with basic computer use, enjoy a fast-paced environment and work well with the larger shop floor team as well as with the goods-in team at Voisins Department Store.

 

Role Overview

 

To deliver accurate and efficient stock management service. This will include managing incoming stock, the organisation of the warehouse and clear and efficient communication with shop floor managers and administrators.

 

Key Responsibilities

 

  • Stock Arrivals: Ensure that all arriving stock is received correctly and managed in-line with defined procedures including, liaising with local shipping companies, accurate booking in of stock onto our computerized systems, cross-check deliveries against supplier paperwork, initiating claims for faulty stock and ensuring products are barcoded ready for the shop floor.

 

  • Storage: Ensure all storage areas are well maintained, organized and kept clear of obstructions.

 

Required skills

 

  • Experience working in a warehouse or “Goods-In” department of a retail establishment
  • Numerate & accurate
  • Ability to work on own initiative and under pressure
  • Service-oriented, focussed
  • Great communication/interpersonal skills

Supervisor - Goods In Department

Job Title: Supervisor – Goods In Department

 Department: Goods in/Stockrooms

 Reports to: Head of Admin

 No. of Direct Reports: 4

Pay: £30,000 p/a

 Our Role

Ensure the effective completion of deliveries, pricing and other related stock tasks, whilst achieving productivity levels and maintaining Voisins standards.

 

What you’ll be doing

Responsible for a team of assistants working on stock related operations in the store.

Ensure that all deliveries are processed and productivity targets are adhered to consistently.

Complete shop floor moves to assist with product movement and sale preparation.

Ensure that key tasks are completed in timely and accurate manner, e.g. stock takes, pricing, maintaining stockroom standards.

Work with the admin team to identify and rectify any issues with deliveries e.g. missing or damaged items.

Work with the buying team to predict and prioritise stock handling .

Always maintaining both delivery and stockroom standards to the highest level.

Carry out daily replenishment for the shop floor to ensure that sales are maximised at all times.

Ensuring the effective movement of stock within the store.

To attend and participate in store meetings and training sessions as required by your line manager.

To ensure that good communication with your colleagues is maintained.

To foster teamwork and a ‘can do attitude’ and be open to constructive feedback.

To ensure that the team’s time keeping, attendance and lateness is adhered to in line with company’s policies and procedures.

Ensure your team’s compliance with store procedures and processes.

To be aware of Health & Safety requirements in the store and act upon any breaches. Communicate all potential issues & risks that cannot be readily rectified to the Store Management.

 

The skills & experience that you’ll need:

Similar experience working a fast-moving stockroom or warehouse environment.

Retail or service industry experience (minimum 6 months).

Ability to use own initiative.

Good team player.

Stock movement.

Good interpersonal and communication skills.

Knowledge of stock management systems would be helpful but not essential.


Marketing Content Manager

FULL-TIME POSITION – 37.5 HOURS
MARKETING CONTENT MANAGER

 

We are currently looking for a motivated Marketing Content Manager to join our team.

Role Overview:
• Support Head of Marketing to define and deliver Voisins’ Marketing strategy and annual planning
• Oversee day-to-day planning and execution of marketing communications including, copy writing and briefing design across multiple channels, including but not limited to E-newsletters, social media, print, website, radio and the Voisins Rewards loyalty app
• Support Head of Marketing to brainstorm and present creative concepts and ideas to fulfil the marketing strategy
• Liaise with Voisins’ Commercial and Buying teams to ensure marketing coverage for brands and suppliers

  • Support with brand strategy meetings
    • Ensure marketing communications are briefed, proofed and signed off ahead of any promotional activities
    • Evaluate response and engagement and apply learnings to future campaigns, reporting to be provided to Head of Marketing
  • Support with instore events.

 

The ideal candidate will have:
•   3+ years of work experience in a Marketing role, ideally in a fashion or retail environment
•   Experience in creating compelling content across multiple brands and departments
•   Familiarity with Adobe Suite and CRM platforms
•   Excellent communication skills and attention to detail
•   Quick study, willingness to jump in across multiple projects working with multiple team members and business partners


Purchase ledger & Buyers Administration Assistant - maternity cover

Roles and Responsibilities for Purchase Ledger & Buyers Administration Assistant

 

This is a contract role for 6 - 8 months maternity cover

 

Reports to the Head of Administration

 

About the role

The purpose of this role within Voisins is as follows:

 

  1. To provide administrative support and assistance to the buying team and the admin team
  2. Maintain accurate product and stock files and produce meaningful data for use by the buying team.
  3. Implement price changes as instructed by the buyers.
  4. To process purchase and expenses invoices for payment and contact suppliers if there are errors or discrepancies on the orders.

 

KEY ROLES & RESPONSIBILITIES

  • Enter purchase orders accurately onto the Company’s Swan system with correct pricing and other details before the goods are received
  • Collate and check order confirmations.
  • Create new products on the system.
  • Implement price changes and product code changes
  • Manage auto replenishment systems and oversee stock re-ordering
  • Cancel outstanding orders when the delivery window closes
  • Clean obsolete data from stock files as necessary
  • Match invoices against goods received for invoice approval
  • Resolve problems arising from invoices and orders with both internal teams and external suppliers/organisations.
  • Oversee supplier returns as instructed
  • Liaising with suppliers as necessary
  • Assist with any other general admin duties as requested
  • Processing and matching of invoices
  • Reconciling purchase orders.
  • Resolving stock queries
  • Raising returns/credit claims for suppliers
  • Setting up and maintaining supplier accounts.
  • Checking and reconciling supplier statements
  • Preparing BACS payments.
  • Verification of new/amended supplier bank details
  • Presenting issues or concerns to the head of administration.

 

 

SKILLS REQUIRED

  • PC literate
  • Good excel skills
  • Ability to work under pressure
  • Must be able to work to agreed timescales
  • Excellent numeracy skills
  • Working knowledge of Swan would be an advantage
  • Excellent attention to detail
  • Effective time management
  • Organisation skills
  • Commercial awareness

 

 

November 2024


Sales Consultant

JOB DESCRIPTION

Job Title: SALES CONSULTANT

Hours: Full time (37.5 hours)

Department:  VARIOUS DEPARTMENTS/CONCESSIONS

Reports to:  DEPARTMENTAL MANAGER

 Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.

 

Main Duties and Responsibilities

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity.
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
  • To ensure that all customers’ requests are completed efficiently and on time.
  • To take every opportunity to capture customer data in order to expand the Voisins customer database and encourage customer loyalty.
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
  • To be prepared to walk the extra mile for all Voisins customers.

 

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
  • Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.

 

Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
  • To adhere to company’/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.

 

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.
  • To foster a team working attitude and be open to constructive feedback.
  • To offer help and support to other colleagues when needed or asked by the managers.
  • This role will support multiple departments across the store when needed.

Charlotte Tilbury Retail Artist

The Role
A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce –
our Retail Artist’s drive targets through promoting customer centricity and showcasing exceptional
artistry; always striving to embrace the challenge!
Accountabilities
Strive to achieve and exceed personal sales goals including company specific KPI’s and
monetary targets.
Giving MAGIC experience to every customer through making a good first impressions,
asking tailored questions, giving red carpet service, inspiring close, create a lasting
impression
Be inspired and inspiring by demonstrating confidence and always looking to develop
and grow your skills and knowledge
Being an active support and for counter events, new counter launches and sharing ideas.
Working as part of a winning team to achieve and exceed team and counter targets
Create brand awareness by sharing the magic; demonstrating strong product knowledge
and creating exceptional and memorable customer experience.
Track personal performance and productivity on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation by boosting
confidence in others
Take every opportunity to extend the in-store customer experience; driving the
customer database for customer loyalty.
Lead by example with immaculate grooming standards consistently, in accordance with
the Charlotte Tilbury grooming guidelines
Demonstrate a positive and cooperative approach towards your work and your
colleagues
The Person
Shake It Up
Embraces the impossible and makes things happen.
You will need a passion for service, target and results driven, personable and approachable able to
build rapport quick.

A self-starter and able to motivate oneself and others, able to work individually and as part of a team
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Shaking it up through achieving counter targets, participating in on counter events and creating
Tilbury theatre
Win Together
Work collaboratively to achieve and exceed team and counter targets
Goes beyond the full call of duty, striving to do your best every time, putting the customer first and
doing your utmost to delight them.
Creates a positive and encouraging environment in which people want to do their best, empowers
others; invites input from each person and shares ownership and visibility
Is someone people like working for with. Strives to continuously work well both individually but also
as a team
Working towards our steps on the star development pathway.
Refer friends for recruitment, seeking exceptional talent.
Share the Magic
Create brand awareness through the sharing and demonstration of strong product knowledge
Always protect the creative aesthetic of our brand whilst also always thinking of how to make our
efforts commercially successful.
Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making
emotional connections with our customers.
Embrace the challenge
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Is good at bringing the creative ideas of others to market while recognizing their contribution; has
good judgement about which ideas and suggestions will work; has a sense about managing the
creative process of others; can facilitate effective brainstorming; can project how potential ideas may
play out in the market place.
Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an
agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and
evolve as necessary, can handle risk and uncertainty


Business Manager - Clarins

We have a new opportunity for a Business Manager to join us on the Clarins Counter in Voisins Beauty Department

The Business Manager is responsible for leading and engaging the Beauty Coach. A key part of this role is supporting and developing them to ensure consistent delivery of excellent customer care to ensure every individual feels valued and unique.

In this role you will be planning and executing counter events, maximizing new launches, establishing customer loyalty with repeat purchases and increasing market share by introducing new customers to the brand.

Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them.

You don’t need to have worked in beauty before, but you will need customer service experience with the ability to inspire, motivate and guide your team to go the extra mile to make someone’s day.


River Island Sales Consultant

RIVER ISLAND SALES ADVISOR – 3 month contract

Department: RIVER ISLAND

Reports to:  RIVER ISLAND CONCESSION MANAGER

We have an exciting opportunity to join our River Island team on a full-time basis, for 3 months

If you’re team player and you are passionate about delivering excellent customer service, this role may be the right fit for you!

Please note, our minimum age for new entrants is 16.

Role Overview

Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent River Island to the highest standards in all daily activities.

Main Duties and Responsibilities

 

Customer Service:

  • To provide excellent customer service and surpassing customer expectations at every opportunity;
  • To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • To ensure that all customers’ mail orders are completed efficiently and on time;
  • To take every opportunity to capture customer data in order to expand River Island database and encourage customer loyalty;
  • To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management;
  • To be prepared to walk extra mile for all River Island customers.

 

Driving the Sales:

  • To maximise every selling opportunity to achieve store sales targets.
  • To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
  • Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
  • To attend and participate in store meetings and training sessions as required by your manager.
  • To ensure that good communication with your colleagues is maintained.

 

Team Work:

  • To attend and participate in store meetings and training sessions as required by your manager;
  • To ensure that good communication with your colleagues is maintained;
  • To foster a team working attitude and be open to constructive feedback;
  • To offer help and support to other colleagues when needed or asked by the managers.

 

 Maintaining Company’s Standards:

  • To enhance and maintain brand standards on visual display and merchandising, cleanness and general housekeeping standards.
  • To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
  • To follow River Island policies and procedures to maintain the security of stock, customer records and cash handling.

The White Company - Assistant Manager

Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white,
designer-quality items for the home that were not only exceptional quality, but also outstanding value for
money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of
everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing
multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online
business.
Our Role
As an Assistant Manager for The White Company, you will play a key role in supporting the Manager and assuming
responsibility for your store as required.
What you’ll be doing
• Maximise contribution by helping to achieve budget sales and controlling costs.
• Assist the Manager in managing store costs without jeopardising stores objectives.
• Assist with training, development and motivation of staff in order to achieve highest possible levels of
customer service and performance.
• Manage the customer experience
• Manage customer queries and complaints in a timely and efficient manner.
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of
the brand.
• Maintain open communication up and down within the store, across to other departments and ultimately
the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and
procedures manual.
• Responsible within the store for health and safety compliance.
The skills & experience that you’ll need
• Supervisory experience
• Exposure to your current stores KPI’s and objectives with an understanding of how they are performing
• Retail or service industry experience
• People management
• Communication
• Interpersonal
• Self-motivated
• Commercial awareness
• Problem solving
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a
diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to
work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is
respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and
selection process.
We'd love you to join us on our journey.
PRIDE – in everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the
best of themselves to work and have fun with it. We need people who are passionate about offering
impeccable service to customers and colleagues
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes
more efficient. We value people who use their industry knowledge to support the success of the team, and
those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems.
We encourage everyone, no matter how junior, to share their ideas and have a voice
D – Dedication – We look for people who want to go above and beyond for their team and the business. We
love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive
approach. We need team members who are supportive, respectful – people who share ideas and support
team wellbeing


TOMMY HILFIGER AND CALVIN KLEIN SALES ASSOCIATE

Role Overview

To maximise sales and to provide excellent customer service while adhering to all company standards, policies and procedures.

 

About the Brand

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

 

Main Duties and Responsibilities

 

  • Demonstrate in-depth product knowledge and possess successful link selling skills to drive sales.
  • Ability to outfit-build for customers is essential, our Sales Associates should be able to make further product recommendations and drive our store KPI’s.
  • Build and maintain professional relationships with our customers and secure regular clienteles possible.
  • Be a Brand Ambassador and maintain a keen interest in current fashion and market trends.
  • Ensure shop and stock room maintenance, presentation and organisation issues are addressed.
  • Show flexibility and innovation in a changing business environment especially around peak trade.

 

Candidate’s profile

 

  • Have previous experience within hospitality/retail
  • Be hardworking with great communication skills
  • Have an interest in Fashion/Retail
  • Ability to work in a fast paced environment with ability to multi task in high pressure environments
  • Be passionate to drive sales using our digital platforms!
  • Take every opportunity to promote the store’s loyalty programme with our customers.
  • Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.
  • Attend and participate in store meetings and training sessions as required by the Store Manager.
  • Offer help and support to other colleagues when needed or asked by the managers.
  • Contribute to a diverse and inclusive environment.