Sales Consultant - festive temporary positions available
We're looking for three Sales Consultants to join the Voisins team for our busy festive period from Monday, 5 October 2024 to January 2025.
We have various shift patterns available from Monday to Sunday and we'll require some flexibility across the week and to cover our late night opening and events.
Please state your availability within your cover letter.
If you’re team player and passionate about delivering excellent customer service, this role may be the right fit for you!
Please note, our minimum age for new entrants is 16.
Candidate’s profile
- Have previous experience within hospitality/retail
- Be hardworking with great communication skills
- Have an interest in Fashion/Retail
- Ability to work in a fast paced environment with ability to multi task in high pressure environments
- Be passionate to drive sales using our digital platforms!
- Committed to team work and offer help and support to other colleagues when needed or asked by the managers.
- Willing to contribute to a diverse and inclusive environment.
Main Duties and Responsibilities
- Take every opportunity to promote the store’s loyalty programme with our customers.
- Maximise sales and to provide excellent customer service.
- Demonstrate in-depth product knowledge and demonstrate successful link selling skills to drive sales.
- Build and maintain professional relationships with our customers.
- Be a Voisins ambassador and maintain a keen interest in current fashion and market trends.
- Ensure shop and stock room maintenance, presentation and organisation issues are addressed.
- To enhance and maintain store standards on visual display and merchandising, cleanliness and general housekeeping standards.
- Show flexibility and innovation in a changing business environment especially around peak trade.
- Follow store policies and procedures to maintain the security of stock, customer records and cash handling.
- Be responsible for adherence within the store to all company policies and procedures, health and safety compliance and adherence to the Company Culture, Values and Mission Statement.
- Attend and participate in store meetings and training sessions as required by the Store Manager.
Head of IT
As the Head of IT, you will work closely with the management team to ensure that our company uses the most up-to-date technology to run our business.
We are seeking a Head of IT who will be responsible for ensuring that the hardware and software used by our company are compatible, secure, and scalable. You will also be responsible for managing our internal network and overseeing training for our staff.
• Manage the maintenance and routine operation of computer systems, hardware, and networks.
• Oversee the continual modernisation of software, systems and networks.
• Identify opportunities to improve efficiencies and automate manual processes and interventions.
• Develop and implement policies relating to network security, business continuity and IT infrastructure.
• Analyse resource utilisation and develop strategies to optimise business performance.
• Establish, measure, and define IT goals and maintain an IT development plan.
• Monitor and analyse the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company.
• Act as an IT Helpdesk to ensure the IT needs of users are met.
• Manage development projects to integrate new technologies into existing systems.
• Perform ongoing support and maintenance of all hardware, software, and network components.
• Maintain the security policy to protect company information and resources.
Qualifications expected of applicants:
• Bachelor’s degree in IT or three years’ experience in a similar role.
• A minimum of 3 years of experience in an IT role within a retail enviroment.
• Strong teamwork and communication skills.
• Strong troubleshooting and problem-solving skills.
• Knowledge of cross department processes in a retail enviroment, including accounting, buying and operations.
• Knowledge of industry-standard computer hardware and software systems.
• Experience with network administration.
• Familiarity with our software platforms, including Microsoft 365, SQL Server, and ERP software (Swan).
Concession Manager - River Island
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
- Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
- Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
- Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
- Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
- Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
- Be a great communicator across all levels
- Have great leadership skills
- Be passionate about delivering a world class experience to our customers
- Have previous experience at Manager level or be an experienced Deputy Manager looking for your next step up
Buyers Assistant - Full-time Permanent Contract
If you have an interest in fashion, retail and strong administration skills this is a fantastic opportunity! You'll support the Buyers and the team in sourcing products for our own buy departments.
You'll work 5 days a week out of 7 for 7.5 hours per day, with a one-hour unpaid lunch break.
Roles and Responsibilities for Buyers Assistant
Reports to the Buyer Admin Manager
About the role
The purpose of this role within Voisins is as follows:
1. To provide administrative support to the buying team, across all categories.
2. Maintain accurate product and stock files and produce meaningful data for use by the buying team, this includes cleansing current data files as necessary.
3. Implement price changes as instructed by the buyers.
KEY ROLES & RESPONSIBILITIES
• Enter purchase orders accurately onto the Company’s stock management system with correct pricing and other details before the goods are received
• Collate and check order confirmations
• Create new products on the systems
• Implement price changes and product code changes
• Manage auto replenishment systems and oversee stock re-ordering
• Cancel outstanding orders when the delivery window closes
• Clean obsolete data from stock files as necessary
• Match invoices against goods received for invoice approval
• Resolve problems arising from invoices and orders with both internal teams and external suppliers/organisations.
• Oversee supplier returns as instructed
• Liaising with suppliers as necessary
• Assist with any other general admin duties as requested
SKILLS REQUIRED
• PC literate
• Good excel skills
• Competent in using the Swan stock system
• Excellent numeracy skills
• Excellent attention to detail
• Effective time management
• Organisation skills
• Commercial awareness
Kiehl's Account Manager
Kiehl’s
Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are a fast-growing brand with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.
This is an incredible opportunity to develop your already strong business acumen, apply creativity to your business model and as a result drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter and you thrive working independently as a Solo Account Manager.
You demonstrate agility and resilience with your proven experience working in a fast-paced retail environment. Passionate about exceptional service you inspire and drive your team to shared success while offering a world class experience for our diverse customer base.
You’ll have the opportunity to attend Kiehl’s training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Business manager, Boutique management or Area Manager.
Mission: To lead and to drive the counter to achieve store business objectives.
To be successful you have…
- Excellent business acumen including sales analysis, inventory management and organising staffing
- Proven success achieving personal sales targets while leading a team to achieve and exceed their targets.
- Develop and coach the team on counter to perform at the best of their ability and work on their personal development
- Experience delivering on counter events as well as the initiative to create events to drive your business in the community and store
- Embrace digital business tools and be an ambassador for these within your team
- Identify business strengths at store level and use initiative to coordinate with retail and training team for actions to maximise selling opportunities
- Devise retention strategies for the individuals on counter
- Develop positive relationships with department store floor managers and head office.
- Be a brand ambassador with your attitude, eventing and on-brand grooming.
- Convey passion and master storytelling to our clients
- Connect with our clients by providing good solutions and after sales/clienteling.
- Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day).
Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet.
You’ll have the opportunity to learn new skills through our unique training and development programs, as well as receiving a competitive salary package and excellent benefits, including amazing discounts.
Jo Malone London Stylist - 30 hours per week
Jo Malone London Stylist
30 hours per week (5 days out of 7, dependant on business need)
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues and corporate clients. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
You will also like working as part of a high performing team to create, organize and execute in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
The ideal candidate will share our passion for bespoke, luxury fragrance and service expectations. As a Stylist you will be able to meet and exceed service and sales goals established by Jo Malone London.
You main duties will be achieving service goals and building long-term customer relationships by delivering fragrance experiences that amaze.
You will have:
- Relevant retail and/or customer service experience
- A passion and energy to provide inspirational, authentic and personalised customer service
- An approachable, friendly with a ‘can-do’ attitude.
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
Bobbi Brown - Retail Artist Manager
Role Overview
Bobbi Brown Cosmetics is more than a make-up and skincare brand, it is all about lifestyle; simple, clean and modern. Bobbi Brown celebrates real women by empowering them with the skill and know-how to be the best version of themselves.
As a Retail Artist Manager you will be an ambassador for the brand by customising the Bobbi Brown experience for each consumer to fit their personal needs and preferences.
You will consistently drive sales through excellent customer service and product knowledge and you will ensure the brand objectives are delivered.
You will be responsible for your team of Retail Artists’ performance by working with the Sales team to set objectives based on the store’s business needs, empowering them to deliver and to support their growth and development within the brand.
You will also represent the Voisins Department Store to the highest standards in all daily activities.
The ideal candidate should have:
- Proven retail experience preferably within cosmetics
- Strong communication skills for interacting with customers and your team
- Passion for the beauty industry and its trends
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets and sales analysis
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of achieving sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To provide personalised lessons aligned to the brand philosophy of teaching the customer simple “How To’s” in order to become her own make-up artist.
- To take every opportunity to promote the store’s loyalty programme with our customers.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all our customers.
Driving the Sales:
- To maximise every selling opportunity and to support your team in achieving sales targets.
- Develop and execute a compelling events strategy for the counter
Maintaining Company’s Standards:
- To deliver the ultimate Bobbi experience to each customer by implementing strategy, creating events that reflect the Bobbi philosophy and ensuring that all aspects of the counter run smoothly.
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- To ensure that your team of Retail Artists are performing to the best of their abilities by motivating and leading by example.
- To attend and participate in store meetings and training sessions.
- To deliver training to your team as per the brand’s guidelines and the Voisins Department Store’s training programme.
- To ensure that good communication with your team and colleagues in other departments is maintained.
- To create strong positive working relationships with your team to fuel a friendly and inviting atmosphere.
Sisley - Counter Manager
Sisley is world renowned and respected for its high quality products, the effectiveness of their natural key ingredients and their sensorial qualities. The company’s products are regularly awarded prestigious international prizes.
We're looking for a Counter Manager who'll be responsible for generating sales and perform outstanding customer service. You'll maintain a relationship with the Beauty Department Manager in Voisins and the Sisley Area Manager, but this post has no direct reports.
Flexible working patterns and hours will be considered, please confirm your availability within your cover letter.
Responsibilities:
- Sales Performance
- Create and maintain an atmosphere geared to achieving sales and profit goals
- Customer Service
- Ensure you are trained in service and artistic skills as established by the company.
- Ensure you deliver consistent, excellent service in accordance with our standards.
- Resolve Customer issues and requests in an efficient and timely manner
- Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
- Team Relationships
- Maintain a cohesive, cooperative work environment through your manager.
- Manage time, establish priorities and meet goals and objectives.
- Excellent timekeeping and punctuality
- Maintain a communication system for the Department
- To maximise opportunities for makeup applications
- Development
- Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
- Administration/Operations
- Execute new launch displays, collateral placement, etc.
- Prepare, coordinate and ensure a complete and accurate cycle count and physical inventory as required.
- Help with event organizing.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Ensure that the store environment practices are safe.
- Ensure retail partners Sisley Paris security policies are understood.
- Adhere to all company policies and procedure.
- Adhere to and set the example for Sisley Paris policies regarding customer service expectations, image and dress code and Sisley’s professional standards.
