Sales Consultant - Swatch
JOB DESCRIPTION
Job Title: SALES CONSULTANT - 30 HOURS
Department: SWATCH
Reports to: DEPARTMENTAL MANAGER
Role Overview
Maximize sales and provide excellent customer service while adhering to all company standards, policies, and procedures. Represent Swatch and Voisins to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- Provide excellent customer service and surpass customer expectations at every opportunity.
- Identify customer needs and answer product-related questions. Be able to respond to queries on product’s price, features, and benefits.
- Ensure that all customers’ requests are completed efficiently and on time.
- Take every opportunity to capture customer data to expand the Swatch customer database and encourage customer loyalty.
- Resolve customer complaints promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the management.
- Be prepared to walk the extra mile for all Swatch customers.
Driving the Sales:
- Maximise every selling opportunity to achieve store sales targets.
- Optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products to provide second-to-none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- Enhance and maintain brand standards on visual display and merchandising, cleanliness, and general housekeeping standards.
- Adhere to company/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- Attend and participate in store meetings and training sessions as required by your manager.
- Ensure that good communication with your colleagues is maintained.
- Foster a team working attitude and be open to constructive feedback.
- Offer help and support to other colleagues when needed or asked by the managers.
- This role will support multiple departments across the store when needed.
Job Category: 30 hours per week (6 hours per day, over 5 days)
Job Location: Jersey
Salary: £13 per hour
The White Company - Sales Consultant Monday to Friday
Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white,
designer-quality items for the home that were not only exceptional quality, but also outstanding value for
money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of
everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing
multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online
business.
Our Role
Maximise sales and provide excellent customer service while adhering to all company standards, policies and
procedures. Represent The White Company to the highest standards in all daily activities.
What you’ll be doing
• To provide excellent customer service and surpassing customer expectations at every opportunity;
• To identify customer needs and answer product related questions. Be able to respond to queries on
product’s price, features and benefits;
• To ensure that all customers’ mail orders are completed efficiently and on time;
• To take every opportunity to capture customer data in order to expand TWC database and encourage
customer loyalty;
• To be able to resolve customer complaints promptly and successfully by investigating problems,
developing solutions and making appropriate recommendations to the management;
• To be prepared to walk extra mile for all TWC customers.
• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators;
• to optimise product knowledge to the best advantage in recommending and drawing customer’s attention
to the products in order to provide second to none customer service and maximise selling opportunities;
• “Advise and Surprise” to ensure that we are encouraging our customers at every opportunity to purchase
more products.
• To attend and participate in store meetings and training sessions as required by your manager;
• To ensure that good communication with your colleagues is maintained;
• To foster a team working attitude and be open to constructive feedback;
• To offer help and support to other colleagues when needed or asked by the managers.
• To enhance and maintain brand standards on visual display and merchandising, cleanness and general
housekeeping standards;
• To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee
Handbook and company’s policies and procedures;
• To follow TWC policies and procedures to maintain the security of stock, customer records and cash
handling;
• To ensure that time keeping, attendance and lateness is in line with company’s policies and procedures;
• To be aware of Health & Safety requirements in the store and communicate all potential issues risks to the
Store Manager.
The skills & experience that you’ll need
• Understand and be able to apply our brand values;
• To be approachable and available to assist our customers with their shopping experiences;
• The ability to deal with the management team;
• Enthusiasm and commitment to always provide excellent customer service;
• Willing to adapt and take on new challenges;
• Strong selling skills;
• Always presents a professional image;
• Successfully able to handle multiple demands and competing priorities;
• The ability to maintain professionalism under all circumstances;
• Works effectively and efficiently alone and in the team;
• Prepared to go extra mile when needed;
• Seeks opportunities to be proactive;
• Has a passion for excellent customer service;
• Demonstrates respect and politeness and regularly exceeds customer expectations;
• Good interpersonal and communication skills.
• Demonstrate retail sales experience in a customer focused environment.
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a
diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to
work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is
respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and
selection process.
We'd love you to join us on our journey.
PRIDE – in everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the
best of themselves to work and have fun with it. We need people who are passionate about offering
impeccable service to customers and colleagues
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes
more efficient. We value people who use their industry knowledge to support the success of the team, and
those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems.
We encourage everyone, no matter how junior, to share their ideas and have a voice
D – Dedication – We look for people who want to go above and beyond for their team and the business. We
love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive
approach. We need team members who are supportive, respectful – people who share ideas and support
team wellbeing
Trinny London - Makeup artist ( 2 x part time roles available)
Welcome to Trinny London!
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role: Makeup Artist
As a brand representative, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert makeup product knowledge and your experience handling smooth operations.
- Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale
- As a Makeup Artist , we expect you to have advanced artist techniques, with an array of application methods, with the ability and confidence to cater to diverse customer needs. You will have a comprehensive understanding of our products, ingredients, and their effects on different skin types.
- Conduct personalised and comprehensive appointments utilising the Match2Me with your customers, building relationships and bringing the Trinny London journey to life by proactively identifying and addressing customers requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
- As a sales-driven, opportunity seeker, you will seek sales opportunities by engaging with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
- Meet and exceed sales targets by actively promoting and selling makeup and skincare products by cross-selling and upselling, both individually and in collaboration with your team
- Ensure the makeup section is well-organised, clean, and visually appealing and sanitised to meet health and safety standards
- Implement and maintain attractive displays to highlight featured products and promotions
- Aligning with our values ‘we all wear yellow’, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in makeup.
- Adhere to company policies and procedures, ensuring compliance
- Maintain punctuality, reliability and embodiment of Trinny London values
- Hold store, tribe and external events and masterclasses
- Collaborate with marketing on brand shoots where appropriate, sharing your knowledge on match2me and artistry skills.
- Keep up to date with industry trends
- Inspire your team by sharing your artistry skills and techniques
About You
- Highly skilled makeup enthusiast
- KPI & results driven
- Confident and engaging
- Exceptional selling skills
- Excellent communicator, collaborator, and team player
- Passionate about makeup and customer excellence
- Enthusiastic to share knowledge and to support colleagues
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising and organisational skills
Clarins Beauty Coach - 20 hours
We have a new opportunity for a Beauty Coach to join us in Voisins Department Stores' Beauty Hall
The Beauty Coach is an Ambassador of the brand’s uniqueness. They provide Clarins “unlimited” customer experience, listening to their concerns, giving relevant beauty advice and making each client feel their best.
In this role you will be working to achieve individual objectives as well as participating in team targets. You will be planning and implementing counter events and activities, maximizing new launches, and establishing and maintaining a client base.
Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them.
You don’t need to have worked in beauty before, but you’ll need passion for skincare and make-up, an exceptional approach to customer service, and be ready to go the extra mile to make someone’s day.
SALES CONSULTANT - MENSWEAR 25 HOURS
JOB DESCRIPTION
Job Title: MENSWEAR SALES CONSULTANT - 25 HOURS
Department: MENSWEAR DEPARTMENT
Reports to: MENSWEAR MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Menswear to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To take every opportunity to capture customer data in order to expand the Menswear database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk extra mile for all Menswear customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Sales Consultant Part Time 25 hours - Womenswear
JOB DESCRIPTION
Job Title: SALES CONSULTANT - WOMENSWEAR
Hours: Part Time / 25 Hours per week
Department: WOMENSWEAR
Reports to: DEPARTMENTAL MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To ensure that all customers’ requests are completed efficiently and on time.
- To take every opportunity to capture customer data in order to expand the Voisins customer database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all Voisins customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- To foster a team working attitude and be open to constructive feedback.
- To offer help and support to other colleagues when needed or asked by the managers.
- This role will support multiple departments across the store when needed.
