Part Time Sales Consultant - Voisins Home
JOB DESCRIPTION
Job Title: VOISINS HOME SALES CONSULTANT
Department: VOISINS HOME
Reports to: DEPARTMENT MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins to the highest standards in all daily activities.
This role is 20 hours per week, 4 hours per day, 5 days out of 7. Suggested hours are 11am to 3pm and weekdays only would be considered.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To ensure that all customers’ requests are completed efficiently and on time.
- To take every opportunity to capture customer data in order to expand the Voisins Home customer database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- To foster a team working attitude and be open to constructive feedback.
- To offer help and support to other colleagues when needed or asked by the managers
- This role will support multiple departments, within Voisins Home
SALES CONSULTANT - MENSWEAR 25 HOURS
JOB DESCRIPTION
Job Title: MENSWEAR SALES CONSULTANT - 25 HOURS
Department: MENSWEAR DEPARTMENT
Reports to: MENSWEAR MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Menswear to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To take every opportunity to capture customer data in order to expand the Menswear database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk extra mile for all Menswear customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Jo Malone London Stylist - 7.5 hours per week
Jo Malone London Stylist
7.5 hours per week
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. As well as coveted colognes, Jo Malone London creates luxurious scents for bath, body and home. Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues and corporate clients. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
You will also like working as part of a high performing team to create, organize and execute in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
The ideal candidate will share our passion for bespoke, luxury fragrance and service expectations. As a Stylist you will be able to meet and exceed service and sales goals established by Jo Malone London.
You main duties will be achieving service goals and building long-term customer relationships by delivering fragrance experiences that amaze.
You will have:
- Relevant retail and/or customer service experience
- A passion and energy to provide inspirational, authentic and personalised customer service
- An approachable, friendly with a ‘can-do’ attitude.
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.