Bobbi Brown Make up Artist and Sales Consultant
BOBBI BROWN MAKE UP ARTIST & SALES CONSULTANT
Full time 37.5 hours
REPORTING TO BEAUTY DEPARTMENT MANAGER
OVERVIEW OF ROLE
Responsible for generating sales and providing outstanding customer service.
Responsibilities:
Sales Performance
- Create and maintain an atmosphere geared to achieving sales and profit goals
Customer Service
- Ensure you are trained in service and artistic skills as established by the company.
- Ensure you deliver consistent, excellent service in accordance with our standards.
- Resolve Customer issues and requests in an efficient and timely manner
- Develop and utilise customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program.
- Manager / Staff Relationship
- Maintain a cohesive, cooperative work environment through your manager.
- Manage time, establish priorities and meet goals and objectives.
- Excellent timekeeping and punctuality
- Maintain a communication system for the Department
- To maximise opportunities for makeup applications
- Development
- Regular coaching sessions to communicate objectives, set goals and follow up on progress according to product update.
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times
Administration/Operations
- Execute new launch displays, collateral placement, etc.
- Prepare, coordinate and ensure a complete and accurate cycle counts and physical inventory as required.
- Help with event organizing.
- Follow and implement all corporate visual presentation standards and guidelines.
- Preserve merchandising, display and counter hygiene standards and guidelines at all times.
- Ensure that the store environment practices are safe.
- Ensure retail partners BOBBI BROWN and MAC security policies are understood.
- Adhere to all company policies and procedure.
- Adhering to and setting the example for BOBBI BROWN policies regarding customer service expectations, image and dress code and professional standards.
Sales Consultant
JOB DESCRIPTION
Job Title: SALES CONSULTANT
Hours: Full time (37.5 hours)
Department: VARIOUS DEPARTMENTS/CONCESSIONS
Reports to: DEPARTMENTAL MANAGER
Role Overview
Maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. Represent Voisins Department Store to the highest standards in all daily activities.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To ensure that all customers’ requests are completed efficiently and on time.
- To take every opportunity to capture customer data in order to expand the Voisins customer database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk the extra mile for all Voisins customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- Link and additional selling to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’/concession dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Team Work:
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
- To foster a team working attitude and be open to constructive feedback.
- To offer help and support to other colleagues when needed or asked by the managers.
- This role will support multiple departments across the store when needed.
Charlotte Tilbury Retail Artist
The Role
A Retail Artist is a true brand ambassador for Charlotte Tilbury. Combining artistry and commerce –
our Retail Artist’s drive targets through promoting customer centricity and showcasing exceptional
artistry; always striving to embrace the challenge!
Accountabilities
Strive to achieve and exceed personal sales goals including company specific KPI’s and
monetary targets.
Giving MAGIC experience to every customer through making a good first impressions,
asking tailored questions, giving red carpet service, inspiring close, create a lasting
impression
Be inspired and inspiring by demonstrating confidence and always looking to develop
and grow your skills and knowledge
Being an active support and for counter events, new counter launches and sharing ideas.
Working as part of a winning team to achieve and exceed team and counter targets
Create brand awareness by sharing the magic; demonstrating strong product knowledge
and creating exceptional and memorable customer experience.
Track personal performance and productivity on a daily, weekly and monthly basis
Be proactive in booking appointments and maximizing every consultation by boosting
confidence in others
Take every opportunity to extend the in-store customer experience; driving the
customer database for customer loyalty.
Lead by example with immaculate grooming standards consistently, in accordance with
the Charlotte Tilbury grooming guidelines
Demonstrate a positive and cooperative approach towards your work and your
colleagues
The Person
Shake It Up
Embraces the impossible and makes things happen.
You will need a passion for service, target and results driven, personable and approachable able to
build rapport quick.
A self-starter and able to motivate oneself and others, able to work individually and as part of a team
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Shaking it up through achieving counter targets, participating in on counter events and creating
Tilbury theatre
Win Together
Work collaboratively to achieve and exceed team and counter targets
Goes beyond the full call of duty, striving to do your best every time, putting the customer first and
doing your utmost to delight them.
Creates a positive and encouraging environment in which people want to do their best, empowers
others; invites input from each person and shares ownership and visibility
Is someone people like working for with. Strives to continuously work well both individually but also
as a team
Working towards our steps on the star development pathway.
Refer friends for recruitment, seeking exceptional talent.
Share the Magic
Create brand awareness through the sharing and demonstration of strong product knowledge
Always protect the creative aesthetic of our brand whilst also always thinking of how to make our
efforts commercially successful.
Wearing ‘two hats’ constantly seeing what we do through these two lenses. Magic service and making
emotional connections with our customers.
Embrace the challenge
Helps to generate new and unique ideas; adding valuable, inspirational and original input to both
creative brainstorms and idea-generating situations.
Is good at bringing the creative ideas of others to market while recognizing their contribution; has
good judgement about which ideas and suggestions will work; has a sense about managing the
creative process of others; can facilitate effective brainstorming; can project how potential ideas may
play out in the market place.
Move quick, be nimble. Seeing and seizing good opportunities, not being afraid to relinquish an
agenda to pursue and important idea/opportunity, not being too fixed in one’s ways to adapt and
evolve as necessary, can handle risk and uncertainty
Business Manager - Clarins
We have a new opportunity for a Business Manager to join us on the Clarins Counter in Voisins Beauty Department
The Business Manager is responsible for leading and engaging the Beauty Coach. A key part of this role is supporting and developing them to ensure consistent delivery of excellent customer care to ensure every individual feels valued and unique.
In this role you will be planning and executing counter events, maximizing new launches, establishing customer loyalty with repeat purchases and increasing market share by introducing new customers to the brand.
Clarins will provide you with training across the full range of products and services – as well as the special natural ingredients that go into them.
You don’t need to have worked in beauty before, but you will need customer service experience with the ability to inspire, motivate and guide your team to go the extra mile to make someone’s day.
The White Company - Assistant Manager
Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white,
designer-quality items for the home that were not only exceptional quality, but also outstanding value for
money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of
everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing
multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online
business.
Our Role
As an Assistant Manager for The White Company, you will play a key role in supporting the Manager and assuming
responsibility for your store as required.
What you’ll be doing
• Maximise contribution by helping to achieve budget sales and controlling costs.
• Assist the Manager in managing store costs without jeopardising stores objectives.
• Assist with training, development and motivation of staff in order to achieve highest possible levels of
customer service and performance.
• Manage the customer experience
• Manage customer queries and complaints in a timely and efficient manner.
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of
the brand.
• Maintain open communication up and down within the store, across to other departments and ultimately
the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and
procedures manual.
• Responsible within the store for health and safety compliance.
The skills & experience that you’ll need
• Supervisory experience
• Exposure to your current stores KPI’s and objectives with an understanding of how they are performing
• Retail or service industry experience
• People management
• Communication
• Interpersonal
• Self-motivated
• Commercial awareness
• Problem solving
Our Equality Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a
diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to
work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is
respected, encouraged, and celebrated. Where you can feel you belong.
We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and
selection process.
We'd love you to join us on our journey.
PRIDE – in everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the
best of themselves to work and have fun with it. We need people who are passionate about offering
impeccable service to customers and colleagues
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes
more efficient. We value people who use their industry knowledge to support the success of the team, and
those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems.
We encourage everyone, no matter how junior, to share their ideas and have a voice
D – Dedication – We look for people who want to go above and beyond for their team and the business. We
love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive
approach. We need team members who are supportive, respectful – people who share ideas and support
team wellbeing
Head of Administration.
We are seeking a Head of Administration.
This is a senior position within the business, reporting to the Chairman.
The role involves working closely with the company Assistant Accountant and leading a small team to operate the main accounting functions of the business, oversee stock management and provide management information.
The successful candidate will have good people management skills, experience of retail accounting and possess an understanding of IT systems to be able to identify efficiencies by developing or introducing digital systems.
For more information and a full job description please e mail [email protected]
A competitive package is offered for the successful candidate.
Beauty Sales Consultant - Full Time
Are you passionate about beauty and skincare? Whether you’re a skincare guru or a makeup enthusiast, there’s a place for you at Voisins!
We’re looking for a Sales Consultant to join our Beauty Department and support across multiple brands including, Bobbi Brown, Kiehls, Sisley and our fragrance bar.
You'll work 5 days out of 7 from 9am to 5.30pm.
Main Duties and Responsibilities
Customer Service:
- To provide excellent customer service and surpassing customer expectations at every opportunity.
- To identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits.
- To take every opportunity to capture customer data in order to expand the Beauty database and encourage customer loyalty.
- To be able to resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management.
- To be prepared to walk extra mile for all Beauty customers.
Driving the Sales:
- To maximise every selling opportunity to achieve store sales targets.
- To optimise product knowledge to the best advantage in recommending and drawing customer’s attention to the products in order to provide second to none customer service and maximise selling opportunities.
- To link sell and to up sell to ensure that we are encouraging our customers at every opportunity to purchase more products.
- To attend and participate in store meetings and training sessions as required by your manager.
- To ensure that good communication with your colleagues is maintained.
Maintaining Company’s Standards:
- To enhance and maintain brand standards on visual display and merchandising, cleanliness and general housekeeping standards.
- To adhere to company’s dress code and appearance policy and conduct as outlined in the Employee Handbook and company’s policies and procedures.
Concession Manager - River Island
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
- Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
- Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
- Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
- Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
- Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
- Be a great communicator across all levels
- Have great leadership skills
- Be passionate about delivering a world class experience to our customers
- Have previous experience at Manager level or be an experienced Deputy Manager looking for your next step up
Kiehl's Counter Manager
Kiehl’s
Kiehl’s was established in 1851 as an apothecary in the East village of New York. We are a fast-growing brand with an entrepreneurial spirit, dedicated to outstanding service, unique experiences, and giving back to the communities we serve. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare using our incredible collection of products. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.
This is an incredible opportunity to develop your already strong business acumen, apply creativity to your business model and as a result drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter and you thrive working independently as a Solo Account Manager.
You demonstrate agility and resilience with your proven experience working in a fast-paced retail environment. Passionate about exceptional service you inspire and drive your team to shared success while offering a world class experience for our diverse customer base.
You’ll have the opportunity to attend Kiehl’s training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Business manager, Boutique management or Area Manager.
Mission: To lead and to drive the counter to achieve store business objectives.
To be successful you have…
- Excellent business acumen including sales analysis, inventory management and organising staffing
- Proven success achieving personal sales targets while leading a team to achieve and exceed their targets.
- Develop and coach the team on counter to perform at the best of their ability and work on their personal development
- Experience delivering on counter events as well as the initiative to create events to drive your business in the community and store
- Embrace digital business tools and be an ambassador for these within your team
- Identify business strengths at store level and use initiative to coordinate with retail and training team for actions to maximise selling opportunities
- Devise retention strategies for the individuals on counter
- Develop positive relationships with department store floor managers and head office.
- Be a brand ambassador with your attitude, eventing and on-brand grooming.
- Convey passion and master storytelling to our clients
- Connect with our clients by providing good solutions and after sales/clienteling.
- Ability to work flexibility during retail hours, which is likely to include evenings, weekends and holidays (except Christmas day).
Working with us, you will be at the heart of our ambition to win over another 1 billion consumers and offer the best in beauty to everyone on the planet.
You’ll have the opportunity to learn new skills through our unique training and development programs, as well as receiving a competitive salary package and excellent benefits, including amazing discounts.