Terms & Conditions


Welcome to the Terms and Conditions of the website of Voisins Department Store Limited (Voisins), www.voisins.com (the “Website”). 

These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an Order you agree to be bound by the Terms and Conditions set out below in their entirety. Please read carefully before placing any Order. If you do not accept these Terms and Conditions in their entirety, please do not continue to use this Website.

These Terms and Conditions shall be effective as of 19 November 2014.

Please note that where Voisins has third party providers for payments and/or delivery, their specific terms and conditions will apply where applicable.

All Contracts formed through this Website shall be in accordance with and subject to Jersey law.

Nothing in these Terms and Conditions shall be deemed to affect your statutory rights.


The following terminology applies to these Terms and Conditions:

“Cancellation Notice”

Notice provided by the Customer by e-mail to Voisins that they wish to cancel the Contract and return Products purchased under that Contract.

“Cancellation Period”

7 working days beginning the day after the Customer’s receipt of the Products purchased under the Contract.


Any contract formed through this Website between the Customer and Voisins, which shall incorporate the Terms and Conditions.

“Contract Price”

The price paid for the Products by the Consumer under the Contract, not including the cost of delivery.


Small data files which the Website places on the Customer’s computer hard drive or other mobile or handheld device to store information about the Customer’s shopping session and to identify and track their web browser.

“Customer”, “you”

The person accessing this Website and accepting the Terms and Conditions.

"Dispatch Confirmation E-mail"

An e-mail sent to the Customer by Voisins confirming the dispatch of the Order to the Customer.

“Faulty Products”

Products delivered to the Customer following their placing of an Order on the Website which are either faulty or do not conform with the terms of the Contract within 6 months of delivery.


The Customer’s placing of Products in their shopping basket and provision of payment for those Products, constituting an offer to Voisins to purchase those Products. 

“Order Confirmation E-mail”

An e-mail sent to the Customer by Voisins confirming Voisins’ receipt of the Order and details about the Order. 


Either the Customer or Voisins.


Both the Customer and Voisins.

“Personal Information"

Including but not limited to the Customer’s name, e-mail address, billing address, delivery address, telephone number, product selections and encrypted password.
We do not collect or store credit card or other payment information.

“Privacy Policy”

Voisins’ privacy policy located at http://www.voisins.com/privacy-policy, which is incorporated into the Terms and Conditions.


Goods displayed for sale on the Website.


The process whereby the Customer creates a personal account on the Website by inputting Personal Information.

“User Information”

Information about the Customer’s location and use of the Website, including but not limited to their URL, IP address, browser type, the country and telephone area code where their computer is located and the pages of the Website that were viewed during their visit. 


Voisins Department Store Limited, 26-32 King Street, St Helier, Jersey, JE4 8NF, Jersey company registration number 108372.


The website located at www.voisins.com or any subsequent URL which may replace it.

 2.2       Any use of the above terminology in the singular or plural is taken as interchangeable and therefore as referring to the same.


You, the Customer, agree that all Personal Information that you provide is accurate and complete in all respects.

You will not impersonate another individual or use any details that you are not authorised to use.

You must have an e-mail address to register with and use the Website. By registering with Voisins, you agree that Voisins shall use e-mail as the principal means of communication with you for any matters regarding your Order.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Voisins shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Voisins retains the right to alter, temporarily withdraw or modify the Website without the need of prior notification.

Voisins reserves the right to change these Terms and Conditions from time to time as it sees fit and your continued use of the Website will signify your acceptance of any adjustment to these terms.  

Voisins retains the right to refuse service to any consumer, company or business.


 When you make an Order, you will be sent an Order Confirmation E-mail.  

Voisins shall supply to you in the Order Confirmation E-mail such information as required by the Distance Selling (Jersey) Law 2007.

The Contract is concluded when Voisins dispatches the Products to you and sends you the Dispatch Confirmation E-mail. Without affecting your rights of cancellation set out in sections 7 and 8, you can cancel your Order at no cost at any time before receipt of the Dispatch Confirmation E-mail by notifying Voisins by e-mail (see section 17 for contact information).

All Products advertised are subject to availability. Voisins will endeavour to ensure that all information and Product pricing is accurate at the time of purchase. If an error occurs, Voisins retains the right to cancel the Contract and enter into a fresh Contract with you for identical Products with amended pricing and incorporating identical Terms and Conditions.


Voisins accepts Maestro, MasterCard, Solo, Switch, Visa Electron and Visa as methods of payment. Please see FAQs for details.

All Products supplied to you remain the property of Voisins until it has received final payment of all sums owing in respect of those Products.


If you are entering into the Contract as a customer, you can cancel the Contract for any reason by sending Voisins a Cancellation Notice before the expiry of the Cancellation Period.

Products must be returned to Voisins at 26-32 King Street, St Helier, Jersey, JE4 8NF, in person or by post. The returned Products must be received by Voisins within 28 days of the Cancellation Notice. You shall be responsible for bearing the cost of return of all Products, save for Faulty Products (see section 8).

If you fail to return Products for which you have been refunded, Voisins may collect them and charge you for the direct cost of collection. 

You have a duty to retain possession of all Products which are to be returned and to take reasonable care of them. You must send the Products at your own risk to Voisins, ensuring that the Products are packaged adequately to protect against damage. If your failure to take reasonable care of the Products results in damage or deterioration, you will be liable to Voisins for the reduction in value of the Products.

Voisins will not accept for return any Products which are damaged, have broken seals or are otherwise not as new, but for Faulty Products, although it is acceptable that you may open the outer packaging to inspect the Products.

In the interest of hygiene, hosiery, lingerie and bedding cannot be returned, unless they have remained in their original wrapping unworn and unused or are Faulty Products (see section 8).

Where the Cancellation Notice is received by Voisins within the Cancellation Period, Voisins shall reimburse you the Contract Price of the returned Products within the period of 30 days from receipt of the Cancellation Notice.


If you are entering into the Contract as a consumer and Voisins supplies you with a Faulty Product, you have additional rights and remedies under The Supply of Goods and Services (Jersey) Law 2009.

If you wish to return a Faulty Product, you must send Voisins a Cancellation Notice as soon as possible on discovery that you have received a Faulty Product, or at the latest within 6 months of receipt of the Faulty Product.

Faulty Products must be returned to Voisins at 26-32 King Street, St Helier, Jersey, JE4 8NF, in person or by post.  The returned Faulty Products must be received by Voisins within 28 days of the Cancellation Notice. 

Voisins may repair or provide replacement for a Faulty Product if it is practicable to do so. You must allow Voisins a reasonable time to carry out any repairs or to provide replacement. Alternatively, Voisins may offer you a discount off the Contract Price of the Faulty Product. 

If you prefer, you may choose instead to rescind the Contract. Voisins shall reimburse you the Contract Price of the Faulty Product within the period of 30 days from the Cancellation Notice. Any reimbursement Voisins makes to you may be reduced to take account of the use that you have had of the goods since they were delivered to you.

Voisins shall reimburse you for the cost of return of any Faulty Products within the period of 30 days from the Cancellation Notice, where you have provided a valid postage receipt.

If the Products are found to have been damaged by yourself after delivery, Voisins will contact you to inform you and discuss this. It is your responsibility to arrange collection of any unauthorised returns from our premises. Accordingly, Voisins reserves the right to return these Products to you at your cost. Voisins will not refund either the initial cost of delivery to you or the cost of returning the Products to Voisins. 


Any refunds given to you by Voisins will be made to the credit or debit card account which was charged when you placed your Order.


You may not create an unauthorised link to any page of this Website. If you do create a link to a page of this Website you do so at your own risk and the exclusions and limitations contained in these Terms and Conditions will apply to your use of this Website by linking to it.

The Website may contain links to other websites or services. You should note that Voisins is in no way responsible for the content or privacy policies these websites or services may have in place and advise that you use caution and refer to the particular privacy statements and terms of these websites.


Voisins is a registered data controller under the Data Protection (Jersey) Law 2005 (the “2005 Law”) and complies with the standards, procedures and requirements laid down in the 2005 Law to ensure that the Personal Information you provide is kept secure and processed fairly and lawfully.

The Terms and Conditions incorporate Voisins’ Privacy Policy, available at http://www.voisins.com/privacy-policy. When you use this Website, you agree to use it subject to the terms of the Privacy Policy.


The Website uses Cookies to keep track of your current shopping session and to personalise your online experience. If you do not accept Cookies you will be unable to use this Website.


This Website and all of its contents are owned by or licensed to Voisins. You may use, download and print content on the Website solely for your own personal use or internal business purposes. Voisins’ prior written consent must be obtained before the Website or its contents are used for any other purpose. Unlawful reproduction may result in legal action.


Whilst every effort will be made to keep any delivery date, time of delivery shall not be of the essence. Voisins shall not be liable for any consequential loss incurred by you or any other person, company or business arising directly or indirectly out of any failure to meet any estimated delivery date.

Voisins’ liability is limited to the Contract Price. Voisins accepts no responsibility for any additional loss, direct or indirect, caused to you for providing Faulty Products. 

Voisins shall not be liable for any claims, liability, damages, losses, costs and expenses arising out of any breach of the Terms and Conditions made by you.

To the fullest extent permitted by law, Voisins excludes all liability for damages arising out of or in connection with your use of this Website including, without limitation, direct loss, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. You are advised to take all appropriate safeguards before downloading information or images from the Website.


Neither Party shall be liable to the other for any failure to perform any obligation under any Contract which is due to an event beyond the control of such Party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside our control, which causes the termination of any Contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any Contract contained herein.


Failure by Voisins to insist upon strict performance of any provision of these Terms and Conditions under any Contract or the failure by Voisins to exercise any right or remedy to which it is entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of your obligations under any Contract. No waiver of any of the provisions of these Terms and Conditions in any Contract shall be effective unless it is expressly stated to be such and signed by both Parties.


Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.


All queries should unless otherwise stated be directed either by e-mail to services@voisins.com or by letter to Voisins Department Store Ltd, 26-32 King Street, St Helier, Jersey, JE4 8NF.




Participants agree to be bound by these Terms and Conditions 

The Promoter 

1. Promoter: Voisins Department Store Ltd. Jersey, Channel Islands. Registered Office: 26-32 King Street, St Helier, Jersey, JE4 8NF. Reg number: 108372 Tel: 01534 837100 

2. Entries will be accepted from 00.00am 03/12/18 through 11.59pm 31/12/18.


3. The Promotion is open to United Kingdom. Entrants must be aged 13 or over and excludes employees and their immediate families of the Promoter its agents or anyone professionally connected to the Promotion. U/18’s must have guardian or adult consent to enter and accept a prize. 


4. No purchase necessary.

5. Internet access required.

6. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the Promotion (including not limited to) setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.

The entrant must enter using only a social media account subscribed to and registered in his/her name. The potential winner may be required to provide Promoter with proof that he/she is the authorised account holder of the user name/ Account associated with the winning entry.  

7. Entries made from trade, consumer groups, third parties, agents, or entries automatically generated by computer will not be accepted. No bulk entries. The Promoter is not responsible for lost, misplaced, illegible, mutilated, incomplete or undelivered entries, and such entries will be deemed invalid. 

Winner Selection/Judging Panel 

8. 1 winner will be chosen at random from the valid entries.

9. Entries that are deemed inappropriate or indecent will not be included and this decision will be applied at the discretion of the moderator. 


12 Clarins Double Serum Collection 50ml Gift Set Value £75.00 UK RRP

11 Ted Baker CLEOCON Small bow icon bag Value £30 UK RRP COLOUR: Light Grey

10 Bobbi Brown - Makeover instore with Jo or Jemma - value £30

9 Rachel Jackson Initial Necklace 22 Carat Gold Plated Value £45.00 UK RRP

Joules scarf Heyford teacheck Value £26.95 

7 Paul Smith Men's Signature Stripe Socks Three Pack Value £45.00 UK RRP

Voisins Gift Card £100 value. Expires 14thDecember 2019

5 White Stuff socks  and toiletries worth over £60

4 Ted Baker Vanity case worth £125

3 Sheridan Towel Set worth £95

2 Hobbs scarf worth over £40

1 Tommy Hilfieger Tote Bag worth £130

Winner Notification and Claim 

10. The potential winner(s) will be chosen on Friday December 28th 2018 on their winning entry. The winner’s entries will then be posted on the Voisins social channels.

11. The winner will have 5 days to confirm acceptance of their prize otherwise the Promoter reserves the right to reallocate the prize to a reserve winner. 

12. Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and the Promoter is not liable for such delay or non-delivery. Any items returned to sender will be considered unwanted.

13. By taking part in the Promotion, the winner acknowledges that they may be required to take part in relevant publicity without further consent or payment.  Such publicity may include, without limitation, the winners’ name and/or image, statements made by the winner concerning the Promotion and/or prizes obtained as part of the Promotion. 


14. The Promotion is in no way sponsored, endorsed or administered by, or associated with Twitter/Facebook and Instagram. You are providing your information to the Promoter, not Twitter/Facebook and Instagram. The information you provide will only be used for the purpose of facilitating the Promotion unless you have agreed to its use for any other purpose. By entering the Promotion, all Participants agree to give Twitter/Facebook and Instagram a complete release from any and all legal liability in connection with the Promotion. 

15. Winners are responsible for providing correct contact details and information for themselves if and when requested. Inaccurate information may result in the prize being forfeited if the Promoter is unable to contact the winner

16. Entrants are solely responsible for the information they provide and views they express. The Promoter is not responsible for the user-generated content provided and does not endorse any user-generated views expressed on the site.

17. Sometimes, through reasons outside of the Promoters control, the internet may not be accessible. The Promoter cannot guarantee continuous, uninterrupted access to the internet. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims/votes delayed or corrupted. The Promoter will have no liability for any loss arising out of such an event.

18. The image and text-post uploaded by an individual user to the gallery cannot be: 

a. Violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene; 

b. Promote or be about the use of illegal drugs, tobacco, firearms/weapons, any activities that may appear unsafe or dangerous, or any particular political agenda or message;

c. Be offensive or be about hate;

d. Defame, misrepresent or contain negative remarks about the Promoter or its products, other people, products or companies;

e. Contain trademarks owned by others or advertise or promote any brand or product of any kind, without permission, or contain any personal identification, such as license plate numbers, personal names, e-mail addresses or street addresses; 

f. Contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media or musical "samples") without permission;

g. Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, other than the participant, without permission; 

h. Communicate messages or images inconsistent with the positive images and/or goodwill to which the Promoter wishes to associate;

i. Depict, and cannot itself be in, violation of any law;

19. Any inappropriate or offensive material may be reported to the appropriate authorities and subsequently withdrawn from the websites.

20. Limitations of Liability: Neither the Promoter nor the promotional parties assume any responsibility or liability for: 

j. Any incorrect or inaccurate submission when providing contact details for fulfilment, or for any faulty or failed electronic data transmissions. 

k. Communication line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion. 

l. No responsibility is accepted for entries which are lost, mislaid, delayed or damaged.

m. Inaccessibility or unavailability of the internet or the website or any combination thereof.

n. Any injury or damage to entrants upon delivery and/or use of their pack. 

21. Incomplete entries or those not submitted in accordance with the entry instructions will be invalid.

22.No cash alternative will be offered in whole or in part. The Promoter reserves the right to offer an alternative product of equal or greater value in exceptional circumstance. 

23. The Promoter cannot be held responsible for non-receipt of entries due to technical problems or network difficulties. Proof of sending does not constitute proof of delivery.

24. By participating in the Promotion, the entrant grants the Promoter an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media, without compensation, restriction on use, attribution or liability.  Participants agree not to assert any moral rights in relation to such use where the moral rights in respect of the content are theirs to assert.  Participants warrant that the materials are their original works, have not been copied, in whole or in part, from any third party and they have full authority to grant these rights.

25. The Promoter reserves the right to verify all entries including but not limited to asking for address and identity details (which they must provide within 14 days) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. The Promoter will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into in relation this clause.

26. In the event of circumstances outside the reasonable control of the promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions , at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

27. Other than as required by law, the Promoter will not disclose information about any entrant to any third party without your permission.

28. These rules are governed by English law and subject to the exclusive jurisdiction of the English and Welsh Courts.