FAQs

Frequently Asked Questions

How can I contact Voisins?

You can contact any department in our store via our main switchboard by dialling (+44) 1534 837100, faxing us on (+44) 1534 759028, or alternatively you can email us directly at voisins@voisins.com

 

What is Voisins refund policy?

We want you to be able to buy with confidence. That’s why we’re happy to offer a full refund or exchange on any purchase you’re not 100% happy with provided you return it within 14 days along with proof of purchase and in saleable condition. Unfortunately, for reasons of hygiene, this policy does not extend to underwear, hosiery, duvets, pillows, swimwear, earrings or other intimate items.

Please note that gift cards are also non-refundable.

Some departments within the store operate under a variation of this policy, so please check within the department before you make your purchase.

In all cases, if the purchase was made on a store/credit/debit card, the cardholder will need to be present for the refund to be completed.

 

What departments/brands/concession will I find in store?

All of our brands and concessions are listed on our website under the various department categories. Account Card holders and those on the mailing list will be notified when changes are made within the store.

 

Can you add me to your mailing list?

You can register online to receive email updates about our must have products, promotions and events within our stores by clicking here or registering using the form in the bottom left of all pages on this web site.

If you are a Voisins Account Card Holder, you will also receive monthly communication from us, as well as offers exclusive to Account Card customers.

 

I have a complaint, who shall I speak to?

We want to know if you are dissatisfied with any aspect of your Voisins experience.

Initially we recommend that you speak directly to the department concerned and they will be happy to help.

If for any reason you remain dissatisfied our Customer Relations team are available to assist you. Our dedicated team are contactable on 01534 837100 between the hours of 10am-6pm, Monday to Friday.

 

What disabled facilities are available in your stores?

Voisins is committed to providing an exciting shopping experience to all of our customers. Our store has lift access to every floor – however if you are in need of any further assistance then please call us on 01534 837100 and we will be happy to help.

 

An item I purchased from Voisins has been stolen/damaged and I need to claim from my insurance, how can you help?

If you email voisins@voisins.com with your address and details of the item in question, including a full description and what you paid for it, we’ll then send you a written Insurance Quotation via post to use in your claim. Please allow up to 10 days to process your request. Write to:

Customer Relations
Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE4 8NF

 

How do I contact the buying office?

If you would like to introduce yourself to Voisins as a new supplier, please write to the Buying Department. Include any information about your products, including samples etc that you feel are relevant. The address to write to is as follows:

For the attention of the relevant buyer (e.g. Buyer of Menswear)
Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE4 8NF

 

How do I apply for a job with Voisins?

You will find a list of our current vacancies on the Careers page

 

I have a query regarding my Voisins Account, who should I speak to?

For all Voisins Account queries, please contact our Customer Relations department on 837100 or email voisins@voisins.com

 

How I open a Voisins Account?

Opening a Voisins Account is simple – just call in to our Department store and fill out a quick application form. You will need to produce two of the following forms of identification:

  • Full UK driving licence
  • Passport
  • Major credit/debit card

 

When is your next sale?

We generally have two sales per year – one in Summer and one in Winter. As an Account Card holder however, there are several exclusive launch evenings and fashion shows that occur throughout the year where holders can have a chance of viewing and buying the latest trends before they are open to the public. Usually those with Account Cards will be notified 2 weeks or so before the event, which typically take place after opening times to ensure exclusivity to our Account Card holders. Please contact 01534 837100 for more information.

 

Is there anywhere to eat/drink in your stores?

Eating and drinking is part of the Voisins experience, and customers will find the best place to unwind in our Restaurant, Café 1837 upstairs in Voisins. 

 

Where can I use Voisins Gift Cards?

You can use Voisins Gift Cards anywhere within the store apart from Cafe 1837 – and to buy anything that we sell. You can also use them to pay your Voisins Account Card bill. 

 

Do Voisins Gift Cards have an expiry date?

Our GIft Cards are valid for 1 year. Gift Card will not be accepted if they have been mutilated, damaged, altered or defaced. Unfortunately Voisins are unable to refund or replace any lost or stolen vouchers.

 

Who owns Voisins?

The owner of Voisins is Francis Gerald Voisin. You can find a more detailed history of the Voisins brand on our history page.

 

How do I approach Voisins regarding a charitable donation or sponsorship?

If you wish to make a request, please put it in writing to the address below and allow up to 3 weeks for a reply – we do our upmost to reply to every request we receive.

Voisins Department Store
P.O. Box 9
King Street
St. Helier
Jersey
JE2 7SJ